Mmesoma Goodness Chukwudi

Mmesoma Goodness Chukwudi Enugu, Nigeria - |- Objective An all-in-one, adept, highly organized and detail-oriented Virtual Assistant with a solid foundation in Administrative Assistance, Lead Generation, Data Entry and Customer Support. Passionate about providing seamless, top-notch support and enhancing operational efficiency in different organisations. Skilled in web research, data entry, email management, positive customer experiences, and assisting clients with various other tasks. Seeking to utilize my diverse experience and proactive approach to support your team effectively and exceed expectations in a fast-paced virtual environment. It will be an honour to offer my invaluable services to your organisation and contribute positively to the success of your team. Experience Anatomy Department, UNEC Administrative Assistant December 2023 - April 2024 Provided a welcoming and professional environment for students and visitors. Performed web research, data extraction, data cleaning and data mining tasks. I meticulously inputted the obtained data into different spreadsheets and databases. Handled the department's sensitive and confidential information with the highest level of discretion and professionalism. Managed emails, phone calls, and mail distribution. Scheduled, confirmed and rearranged appointments and meetings for the Head of Department. Prepared and distributed memos and reports as needed. Proofread documents to check for discrepancies in spelling, grammar, and compliance with the office policies. Supervised students during their practicals and semester examinations. Pino Cakes and More Virtual Assistant December, 2022 - November, 2023 Supported the CEO by managing her emails, calendar scheduling, and travel arrangements. Conducted thorough research, data extraction and efficiently compiled data. Participated in team meetings, took minutes, and followed up on action items. Handled administrative tasks such as data entry, file organization, and document preparation using the necessary tools. Managed confidential information professionally and maintained a high level of discretion in handling sensitive documents. Anticipated needs and proactively assisted with task prioritization and time management. Monitored deadlines and ensured that all tasks were completed in a timely and efficient manner. Emerie Whyte Enterprises October 2021 - November 2022 Customer Support Representative • Managed a high volume of customer inquiries through various communication channels such as Email, Slack and WhatsApp. • Collaborated with other team members to resolve complex customer issues and ensure customer satisfaction. • Handled customer complaints with empathy, and patience. • Followed up with customers to ensure problem resolution and gather feedback on their service experience. • Maintained a positive and cooperative relationship with customers to foster long-term loyalty. • Participated in ongoing training and professional development to enhance my service skills and knowledge. Education University of Nigeria, Nsukka Bachelor of Science in Human Anatomy 2nd Class Honours, Upper Division. CGPA= 3.99 - Lucid Secondary School, Nkpor West African Senior School Certificate Examination - Skills Database Management Time Management and Prioritisation Microsoft Office Proficiency Data Security Communication Problem-solving and Critical Thinking Team work and Collaboration Email and Calendar Management Customer Satisfaction Troubleshooting Flexibility and Adaptability Multitasking Interests Data Analysis Project Management Human Resource Management Email Marketing Surfing through the internet and discovering new things Reference Prof. Amechi Katchy - "Anatomy Department " Head of Department-- Certification Professional Diploma of the Executive Assistant Provider: Udemy Customer Relationship Management Provider: Udemy Proofreading and Copywriting Provider: Udemy Email Marketing Provider: Hubspot