Mmeno Elijah Akpan

MMENO ELIJAH AKPAN Lokogoma, Abuja, Nigeria |-|- | https://www.linkedin.com/in/mmeno-akpan-77a726191 Professional Summary Ambitious, career-focused jobseeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Offering excellent communication and good judgment. Skills • General genetics understanding • Excellent analytical skills • Molecular biology and genetics • Good problem-solving and critical thinking • Customer Service • IT support ability • Proficient in preparation and presentation of • SLACK • Planning and Organization reports • Strong communication and interpersonal skills • Microsoft Office Work History Insurance Verification Specialist 07/2022 – Present Brain Health U.S.A - Remote • Verify insurance for new patients and referrals. • Update insurance information for existing patients. • Call to obtain pre-authorization for recommended services and procedures. • Explain to patients what their financial responsibilities will be • Answer questions related to billing and insurance Patient Care Manager 04/2022 – 07/2022 Brain Health U.S.A - Remote • Handled confirmation of patients’ appointments a day prior to the appointment date and at the beginning of the day. • Handled and managed patient’s complaints ranging from medication problems, insurance company requests, issue with their pharmacy, rescheduling missed appointments, any disability form, etc. • Carried out prior authorization for patients’ medication • Handled patients’ requests e.g., lab order requests, letter requests, etc • Worked on patient retention by reaching out to patients via text or call to find out possible issues and pain points and work on fixing them to ensure their satisfaction is guaranteed. • Ensured patient satisfaction by creating a bond with them through regular interactions, sending birthday messages, responding to complaints promptly and ensuring that they are happy with their assigned provider. Executive Virtual Assistant 03/2021 to 04/2022 Global Media Production and Distribution Company – Remote • Executed various administrative tasks, including; making and accepting phone calls, sending memos, emails and letters on behalf of the Chief Executive Director, making travel arrangements, managing calendars and scheduling appointments. • Coordinated daily customer service operations such as addressing customer complaints via calls/emails, answering customer questions and sending out emails and newsletters to subscription customers. • Managed projects, keeping track of timelines and working with teams assigned to each task to ensure completed milestones, according to schedule. • Ensured follow-through of all discussed items in meetings, creating reports and presentations. • Conducted research, organized data and generated reports. • Liaised with senior management, clients and external providers Classroom Teacher 05/2021 to 02/2022 Angels' Field Montessori School – Iyana Ipaja, Lagos State • Taught subject matter based on information compiled from textbooks, online sites and other educational materials. • Assessed student learning progress and comprehension with routine tests and standardized examinations. • Fostered team collaboration between students through group projects. Student Industrial Work Experience Scheme (SIWES) 06/2018 to 11/2018 Medical Laboratory, Primary Health Care Centre – Uyo • Processed patient specimens according to priority and documented results. • Demonstrated respect, friendliness and willingness to help wherever needed. • Assisted with safe transfusions by conducting tests and completing blood counts. • Set up, maintained and verified sterility of lab equipment and tools. • Served customers and followed outlined steps of service. Education Bachelor of Science: Genetics And Biotechnology Akwa Ibom State University - Mkpat Enin, Nigeria (Second Class Upper Division) Training and Certifications Udemy Online Course • Customer Relationship Management September 2021 • Complete Inventory Management in Microsoft Excel & TALLY ERP9 September 2021 • Microsoft 365 Ultimate Course 2021 September 2021 • Microsoft Office Suite - Side Hustle - August 2021 • Customer Service, Customer Support, And Customer Experience - August, 2021 • Copywriting: B2B Copywriting, Content Writing, Copy Writing - August, 2021 • Scrum Fundamentals for Scrum Master and Agile Projects - 2021 September Jobberman • Soft-Skills Training - January, 2021S SLACK Masterclass: • SLACK, Future Of Business Communication September 2021 Accountinghub.ng - June, 2021 • Data Entry Academy Certification in Fundamentals of Digital Marketing - February, 2021 02/2020