Mmapula

Mmapula Ntshudisane Marketing Specialist - Events Management Phone E-mail -- Location Nationality Driver's License Own Transport Alberton, Johannesburg South African Yes Yes Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy. An events management professional with proven history of delivering highquality events that supports relevant business strategies. Skills Resilience when under pressure. Ability to reflect & consider ways to improve. Collaboration & organizational skill. Problem-solving ability & creative thinking. Good communication & time management. Work History 2019 - Marketing Specialist - Events Management Current Rand Mutual Assurance, Johannesburg - Conceptualize, plan, and manage internal and external events i.e., roadshows, conferences & exhibitions, mall activations, product launches, stakeholder engagement sessions, CSI campaigns, roadshows, golf days, roundtables, client social events and entertainment from project inception to completion. - Provide advice on event planning, procedures, and guidelines, and liaise with the project owner to ensure that the brief is met and meets scheduled deadlines in a timely manner. - Provide expert advice and guidance on appropriate hire spaces and requirements. - Build relationships with diverse venues, service providers, and clients. - Working closely with the catering team to ensure thoughtful and intentional choices when it comes to food and beverage selections. - Organizing logistics and administration activities of event preparation, including venue inspection, stage design, decor, and program implementation. - Developed an annual Marketing events calendar to ensure more thoughtful and creative campaigns. - Working closely with the Communication and Marketing Manager in developing strategy/plan that includes themes, key messages, stakeholders, and channels to ensure that the events we curate are purposeful and focused on set objectives. - Engaging regularly with potential attendees to help increase web traffic to event pages and sending targeted reminder emails based on RSVP lists. - Improved event engagement, participation rate and attendee satisfaction by Incorporating a mix of activities and strategies such as live polls, breakaway rooms, social media, and mobile apps. - Developed strategies that improved post-event engagement to stay in touch with attendees through thank you emails, follow up surveys and creating buzz for the upcoming event. - Developed strategies to boost virtual event engagement through the right software that accommodate the type of events we host. - Work closely with in-house design team to develop visuals for content. - Created and distributed surveys for data collection and analysis. - Identified appropriate marketing channels and target customers for campaigns. - Meet with vendors to assess products, inquire about services, and negotiate quotations. - Tracked events expenses to maintain budget. - Pre- social media banner posts to create hype around the event and on the day posts. 2018-09 - Acting Team Leader - Sales Admin Support 2018-12 Rand Mutual Assurance, Johannesburg - Managed the team and process of capturing applications for new business in the corporate & affinity space. - Quality checked all corporate and funeral application forms after capturing. - Liaised with the Membership and Collections department about new member policy activation, policy number, welcome letters, and policy schedules. - Ensured the Membership department adheres to the SLA regarding the activation of new member profiles. - Followed up on outstanding documents with clients for corporate and Affinity business. - Leads channeling received via Marketing, email, and telephone to Sales Executives and management for follow-up. - Processing and submitting travel and expense claims for approval to the manager, arranged travel bookings for Sales Executives using the travel booking system. - Collated weekly Sales team activity reports and submit to the manager. - Daily/weekly and monthly reporting on total new business captured and statuses. - Tracked leads received, rejected, converted, and reported on estimated sales figures. 2017-01 - Events & Hospitality Consultant 2018-08 Rand Mutual Assurance, Johannesburg - Submission of weekly status, monthly and post-event reports - Developed and managed event budgets and monitored expenses. - Planned & managed all internal and external events i.e., roadshows, conference attendance and participation, product launch, CSI campaigns, mall activations, sponsorships, exhibitions, year-end function, key management meetings with clients, board & EXCO getaways, EXCO & management social events and clients’ dinners and lunches etc. - Pre-planning administration that includes content creation & artwork briefing with studio and approval for invites, reminders and thank you emails etc. - Controlled and managed RSVPs and registration of event participants. - Managed & sourced corporate gifts & promotional items for specific campaigns. - Oversaw event operations to ensure the event runs smoothly. - Conducted post-event evaluation and activities such as thank you emails, feedback surveys and reports. - Coordinated service providers to ensure they successfully deliver on the event brief. - Briefing of suppliers and obtaining of quotations, venue enquiries, site inspections and negotiated pricing. - Weekly invoice processing of payments for service providers. - Managed Marketing stock / promotional items and branding assets. - Arranged event promotional items, branding and event collateral. - Ensured all procurement processes are adhered before onboarding suppliers. - Arranged travel and accommodation for all Marketing department staff and management. 2016-07 - Client Liaison Coordinator 2017-12 Rand Mutual Assurance, Johannesburg - Coordinated and supported Client Liaison Officers with regards to clients training needs, conferences, meetings, and attended to queries. - Answered telephone calls to provide information, resolved issues and scheduled appointments. - Completed administrative tasks such as receiving and processing documents, submitting invoices for payments, and distributing correspondence. - Maintained accurate record-keeping with proactive attention to client information updates. - Coordinated end-to-end client training logistics, data compilation for onboarding purposes. - Sourced and arranged venue booking for client training, client invite management, RSVP management and onsite support. - Coordinated meetings, post training surveys and certificates for clients. - Arranged accommodation, travel arrangements and meetings for the Client Liaison Officers and General Manager. - Liaised and followed up with internal stakeholders for a timeous response to clients on queries. 2015-04 - Learning & Development Administrator 2016-06 Rand Mutual Assurance, Johannesburg - Coordinated and managed training logistics for all in-house training courses. - Managed all administration requirements related to FAIS training, point of contact for all queries related to FAIS training for internal candidates. - Managed and coordinated staff training sessions and communicated results to internal candidates. - Prepared course documentation (such as attendance registers, certificates, name badges, evaluation forms etc.) - Managed deadlines for ready and error-free materials and ensured quality check of materials before each course starts. - Sourced suppliers and doing cost comparisons where required, managing the purchasing process, from obtaining quotations to delivery and payments. - Liaised with presenters on all issues, management of presenter deadlines for bookings, material updates and any other requirements. - Arranged travel and accommodation for all branch staff attending internal training at head office. - Managed staff Personal Development Plans on e-learning and all requirements pertaining to the system. - Coordinated and managed training logistics for all client training needs and queries. - Developed and communicated training plans/ strategy to stakeholders regarding workshop offerings via webinars, e-learning, and face to face. - Raised awareness and encouraging stakeholders to utilize other training methods such as videos, simulators, and webinars. - Supported internal Facilitators, arranging travel, accommodation, and venue booking for conferences or workshops. - Maintenance of training records and processing of service provider invoices. - Management of internal and external training budget. 2013-12 - Human Resources Administrator 2014-12 Ellerines Holding Limited, Johannesburg - Daily collation and submission report to payroll before cut-off time for month end payment run. - Daily follow up on outstanding or incorrect payroll documentation. - Assisted employees with payroll related queries, such as leave salaries and medical aid queries etc. - Assisted employees with completion of documents, when necessary, i.e., new employee contracts, terminations, and applications for promotion, submission of monthly refund list to payroll. - Filing and record keeping of all relevant HR documents i.e., employment contracts, warnings, & disciplinary packs. - Loading of new employee on the clocking system. - Creating and assigning of shifts and amendment of hours. - Printing, listing, and emailing Indemnity forms to vetting agency and completing credit checks. - Monthly distribution of regional listing reports to the various department Heads. - Monthly capturing, printing, and distribution of the long service award certificates to the various department heads. Education 2022 - BBA: Major in Marketing Current Milpark Institution - Johannesburg 2020 Principles of Project Management WITS Digital Campus - Johannesburg 2018 - 2019 - An introduction to project management - Project feasibility and selection - Project scoping - Project definition - The project preliminary schedule - Project execution - Project closure and handover - Project communication Future Leaders Development Programme WITS Business School - Johannesburg Programme modules: 2017 - 2017 - Leadership - Emotional Intelligence - Business Acumen - Communication - Finance including numeracy - People Management - Principles of Creative Problem-solving and Project Management - Principles of Service Delivery Events Management Varsity College - Johannesburg Placed emphasis on basic business skills, marketing, and project management for optimal event success. Human Resources Management 2011 University of Johannesburg (UJ) - Johannesburg Languages - English - Zulu - Setswana