Mmaduka Ogechukwu Ginikanwa

mmaduka Ogechukwu   Anambra State, Nigeria +234‑-‑-Professional Summary Experienced Customer Service professional with over 2 years of experience in a dynamic environment, skilled in handling inquiries, resolving issues and ensuring satisfaction through personalized service. Skilled in building strong relationships, adapting to changing needs and increasing customer loyalty. Proficient in communication, problem solving, CRM tools and administrative support. Committed to excellence, team success and improving the customer experience. Skills Customer Service Virtual Assistance Complaint resolution Order Processing Email/Chat Support Effective Communication Troubleshooting Administrative Support CRM Tools (Hubspot, Freshdesk, Trello, Calendly, Monday.com ) Microsoft Office Suite Data Entry Appointment Scheduling Google Workspace Time Management Calendar Management Call Documentation Problem-solving aptitude Customer Service Technical Support Telemarketing Email/Chat support Effective Communication CRM Tools (Hubspot, Freshdesk, Trello, Zendesk, Slack, Asana, Zapier, Apollo, Intercom, Calendly, Monday.com ) MS Office Suite Data Entry Lead generation/Cold calling Appointment Scheduling Google Workspace Time Management Calendar Management Work History 12/2023 – 06/2024 Virtual Assistance Standozzy Group of Communication – Awada Obosi, Anambra State Addressed customer inquiries, resolved technical issues, and provided assistance via email, chat, and phone. Typed, edited, and formatted reports, presentations, and other documents. Answered calls, took messages, and directed inquiries to the appropriate person. Assisted in tutoring newly enrolled students. Scheduled meetings, engaged with followers, and updated social media profiles. Tracked and managed office supplies, equipment, and other inventory items. Entered and managed data of newly enrolled students. 07/2022 - 10/2023 Customer Service Representative Rich Collection Luxury Wears Enterprises – Onitsha, Anambra State Welcomed customers upon arrival, offering tailored assistance to enhance their overall satisfaction. Built strong relationships with clients to understand their preferences and provide personalized services. Managed customer transactions, including order placement, payment processing, and timely delivery coordination. Implemented an efficient customer contact system to reduce errors and improve response times. Scheduled appointments with customers. Attended to over 1,000 customers, focusing on their satisfaction, which led to a 25% increase in positive reviews. Arranged for the outsourcing of products for online orders to ensure efficient fulfillment and customer satisfaction. Effectively resolved complaints by collaborating across departments, ensuring quick resolution of customer issues without escalation. 04/2021 – 06/2022 Laboratory Assistant (NYSC) Jalingo Medical Laboratory and X-ray Diagnostic Centre – Jalingo, Taraba State Entered patient information and lab results into the system while maintaining and updating the patient database. Addressed concerns, resolved issues, and ensured a positive experience for all patients. Answered patient inquiries regarding lab results and sent results via email. Coordinated and scheduled patient appointments for lab tests, and sent reminders to patients about their upcoming appointments. Provided support for lab equipment and software issues, assisting with troubleshooting and resolving technical problems. Education 2024 2019 IT Skill Training Digital Witch Support Community Bachelor Degree in Science : Science Laboratory Technology University of Jos – Plateau State, Nigeria 2012 Computer Training Standozzy Group of Communication - Anambra State, Nigeria IT Skill Training Digital Witch Support Community Bachelor of Science : Science Laboratory Technology University of Jos – Plateau State, Nigeria Computer Training Standozzy Group of Communication - Anambra State, Nigeria