Mmabatho Sophy Mothibe

Contact 14 Landman Street Oaklane Estates Brakpan North- (Mobile)- www.linkedin.com/in/mmabathosophy-mothibe-7110a7104 (LinkedIn) Top Skills Security Computer Literacy Multitasking Languages Venda (Native or Bilingual) English (Full Professional) Sotho, Southern (Native or Bilingual) Afrikaans (Professional Working) Mmabatho Sophy Mothibe Consultant @ Standard Bank South Africa | National Certificate in Banking Service Advise City of Johannesburg, Gauteng, South Africa Summary At Standard Bank South Africa, my tenure of over seven years as a Consultant has honed my proficiency in customer service and sales, positioning me as an expert in creating tailored financial solutions. My role involves a dynamic interaction with diverse clientele, ensuring their satisfaction and fostering lasting relationships. With a firm commitment to excellence, I thrive on challenges and am dedicated to problem-solving and adapting to new perspectives that benefit the organization. The skills I have cultivated include effective communication, strategic problem-solving, and a customer-centric approach, which are instrumental in delivering results and driving growth. Tswana (Native or Bilingual) Northern Sotho (Native or Bilingual) Zulu (Professional Working) Xhosa (Limited Working) Tsonga (Limited Working) Certifications Experience Open English Teaching English Online March 2024 - Present (11 months) Designing, planning and delivering interactive and engaging English lessons to Holding Skip-Level Meetings students of different age groups and proficiency levels Mixtape: Highlights from LinkedIn Learning Courses Assessing students’ language abilities and providing feedback on their Strategic Negotiation Crafting Questions to Make Better Decisions Humor in the Workplace progress Preparing instructional materials that facilitate active learning, such as worksheets, flashcards, quizzes, and assignments Utilizing various technological tools and digital platforms to deliver lessons and communicate with students Modifying the pace and content of lessons based on individual student’s learning needs Grading assignments and providing constructive feedback to students Addressing student queries related to course content and learning outcomes Maintaining student attendance records and other relevant documentation Page 1 of 6 Participating in professional development activities to stay updated with current teaching methods and techniques Indeed Transcriptionist February 2024 - Present (1 year) Transcribe audio recordings into written text accurately and efficiently. Edit and proofread transcripts for clarity, grammar, and punctuation. Familiarize with various transcription software and tools. Maintain confidentiality and handle sensitive information responsibly. Research and verify terminology related to specific industries or subjects. Meet deadlines while managing multiple transcription projects. Communicate effectively with clients or team members regarding project requirements. Adapt to different accents and speech patterns for accurate transcription. Provide feedback on audio quality and suggest improvements if necessary. Stay updated on industry trends and best practices in transcription. Standard Bank South Africa Customer Service Consultant October 2016 - January 2024 (7 years 4 months) City of Johannesburg, Gauteng, South Africa Answering customer inquiries in a courteous and professional manner Identifying customer needs and recommending appropriate products or services Providing solutions to customer complaints in a timely manner Processing orders, forms, applications, and requests Maintaining a deep knowledge of company’s products or services Communicating with other departments to ensure resolution of customer issues Keeping records of customer interactions, transactions, comments, and complaints Providing feedback on the efficiency of the customer service process Training other staff meAssisting customers with routine account-related requests such as funds transfers, automatic payments, stop payments, inquiries about bank deposit products and service charges Managing and responding to customer complaints and inquiries, and ensuring resolution of issues in a timely manner Informing and advising customers about bank products and services that may benefit them Page 2 of 6 Performing services including check cashing, withdrawal processing, and depositing money Maintaining a comprehensive understanding of all bank products, services, and policies Updating customer information in the bank’s system and ensuring that all customer information is accurate and up to date Identifying fraudulent activity to prevent potential losses to the bank Working with other banking professionals to provide a seamless customer service experience Maintaining confidentiality of bank records and client information Processing loan payments and closing transactions as neededmbers on providing excellent customer service Participating in team meetings and trainings to stay updated on the latest industry trends, products, and procedures. Bsure Africa Insurance Sales Consultant May 2016 - September 2016 (5 months) Brakpan Area, South Africa MS Office Advanced Skills Cold Calling Closing Sales Targeting A strong consultative approach Managing and reporting on individual targets Hunting for new leads Managing existing leads Absa Hosting November 2015 - May 2016 (7 months) Johannesburg Area, South Africa Greet and welcome customers as they enter the bank branch, ensuring a friendly and professional demeanour at all times. Answer incoming customer inquiries and provide accurate information or direct them to the relevant bank personnel. Assist customers with routine banking transactions such as deposits, withdrawals, and transfers, ensuring accuracy and compliance with bank policies and procedures. Page 3 of 6 Schedule appointments for customers who require specialized banking services or consultations. Maintain a neat and organized reception area, ensuring that it reflects a professional image of the bank. Handle and distribute incoming and outgoing mail, ensuring timely and accurate delivery. Provide general administrative support to the bank branch, such as filing, data entry, and document preparation. Collaborate with other bank staff to ensure seamless operations and efficient customer service. Stay updated on bank products and services, as well as any changes in policies or procedures, to provide accurate information to customers. Handle customer complaints or concerns, escalating them to management when necessary, and providing appropriate solutions or alternatives. Quantum Insurance Brokers Telesales July 2014 - September 2015 (1 year 3 months) Benoni Area, South Africa MS Office Advanced Skills Cold Calling Closing Sales Targeting A strong consultative approach Managing and reporting on individual targets Hunting for new leads Managing existing leads Absa Bank Teller May 2013 - May 2014 (1 year 1 month) Benoni Area, South Africa Process customer transactions, including deposits, withdrawals, and transfers. Provide excellent customer service and address client inquiries. Maintain accurate records of all transactions and cash handling. Promote bank products and services to customers. Ensure compliance with banking regulations and policies. Handle cash and balance cash drawers at the end of shifts. Identify and report suspicious activities or transactions. Assist customers with account-related issues and inquiries. Page 4 of 6 Collaborate with team members to achieve branch goals. Participate in training and development programs as needed. Izikathi Security Security Officer/Guard May 2011 - August 2012 (1 year 4 months) West Rand, Gauteng, South Africa Monitor and patrol assigned areas to ensure safety and security. Conduct regular inspections of buildings and grounds. Respond to alarms and emergency situations promptly. Enforce rules and regulations to maintain order. Write detailed reports on incidents and activities. Assist in the investigation of security breaches or incidents. Provide customer service and assistance to visitors and employees. Control access to facilities and verify identification. Collaborate with law enforcement when necessary. Stay updated on security protocols and procedures. Mr Price Group Cashiering, Merchandising and Sales Agent March 2009 - March 2011 (2 years 1 month) West Rand, Gauteng, South Africa Process customer transactions accurately and efficiently. Handle cash, credit, and debit card payments. Issue receipts and provide change to customers. Maintain a clean and organized checkout area. Assist customers with inquiries and product information. Scan items and ensure pricing is correct. Manage returns and exchanges according to store policy. Balance cash drawer at the beginning and end of shifts. Report any discrepancies or issues to management. Follow company policies and procedures for security and safety. Unbreakable Technology Administration, Reception and Assistant to Managing Director March 2008 - February 2009 (1 year) Mogale City Local Municipality, Gauteng, South Africa Manage office operations and ensure efficient workflow. Organize and maintain files, records, and documentation. Schedule appointments and coordinate meetings for staff. Page 5 of 6 Handle correspondence, including emails and phone calls. Assist in budgeting and financial record-keeping. Support human resources functions, such as onboarding. Prepare reports and presentations as needed. Maintain office supplies and inventory management. Implement and enforce company policies and procedures. Provide customer service and support to clients and stakeholders. Delta Brokers Inc Sales And Marketing Intern May 2005 - June 2006 (1 year 2 months) Braamfontein Identify and engage potential customers through various outreach methods. Present and demonstrate products or services to clients effectively. Understand customer needs and tailor solutions to meet those needs. Negotiate prices and terms of sale to close deals. Maintain relationships with existing clients to encourage repeat business. Keep accurate records of sales activities and customer interactions. Collaborate with marketing and product teams to align strategies. Stay informed about industry trends and competitor offerings. Attend trade shows and networking events to promote products. Meet or exceed sales targets and performance metrics. Education Teacher Record Certificate, Teaching English as a Second or Foreign Language/ESL Language Instructor · (January 2020 - September 2020) Milpark Business School National Certificate in Banking Advice Services, Banking and Financial Support Services · (2013 - 2014) Musupatsela Secondary School Matric Certificate, Tswana, English, Afrikaans, Economics, Accounting, Mathematics · (December 2003) Page 6 of 6