Mmabatho Kekana

MMABATHO SYLVIA KEKANA Executive Assistant | Virtual Assistant | Administrative Support | Johannesburg, South Africa – Remote - Ready PROFESSIONAL SUMMARY  Administrative & Executive Support with over 10 years of experience supporting executives and senior managers in fast-paced environments. Skilled in calendar management, inbox organization, documentation, and day-to-day administrative operations. Consistently managed 35+ meetings per month, handled over 150 emails weekly, and maintain 100% accurate, audit-ready records. Trusted to work independently, streamline processes, and reduce response times by up to 40%, allowing leaders to stay focused on strategic priorities without operational distractions. Tech-savvy and proficient in Google Workspace, Microsoft Office, and Zoom, ensuring seamless remote collaboration and smooth operational support. CORE COMPETENCIES  • Calendar & Email Management• Administrative Coordination • Task & Project Support • Client Communication & Relations• Data Entry & CRM Management• Document Preparation • Meeting Coordination & Minutes • Travel & Expense Management • Scheduling • Remote Collaboration Tools • Time Management & Prioritization• Process Optimization KEY ACHIEVEMENTS • Managed high-volume executive inboxes and correspondence, processing 150+ emails weekly and reducing response time by 40% through structured prioritization. • Coordinated complex executive calendars, scheduling 30+ meetings monthly while maintaining 100% accuracy and zero scheduling conflicts. • Implemented spreadsheet data entry accuracy system that improved documentation accuracy by 98%, ensuring audit-ready records and compliance within the claims department. • Processed invoices and legal payment documentation, accelerating turnaround time from 15 days to 5 days while maintaining 99% accuracy. • Organized 10–30 domestic travel bookings yearly, coordinating flight reservations, itinerary adjustments, and client travel logistics while maintaining efficient service. PROFESSIONAL EXPERIENCE  ADMINISTRATIVE & EXECUTIVE SUPPORT | PRASA | AUG 2013 – APR 2025 • Supported the Claims Department and executive team with daily administrative tasks, including calendar management, correspondence, legal documentation, and digital file management. • Processed 80+ invoices and legal payment requests monthly, ensuring timely court-ordered payments and full compliance with financial procedures. • Coordinated 25+ monthly meetings and case discussions, preparing documentation and tracking follow-ups to ensure 100% task completion. • Managed physical and digital claims records, improving documentation accuracy by 98% and maintaining audit-ready compliance standards. • Served as the primary point of contact for claimants, Panel attorneys, and internal departments via phone and email, ensuring timely responses and smooth case resolution. TRAVEL CONSULTANT | Xl OCEANAIR TRAVEL | MAR 2009 – FEB 2012 • Managed 40+ flight and accommodation bookings weekly, ensuring 100% accuracy in travel documentation and itinerary coordination. • Streamlined booking and cancellation processes, reducing customer turnaround time by 30% through organized record-keeping and proactive follow-ups. • Assisted 50+ clients monthly with travel inquiries, changes, and refunds, maintaining strong client relationships and high service satisfaction. • Utilized booking systems and digital record management tools to process reservations, manage amendments, and maintain accurate travel and financial records. EDUCATION & CERTIFICATIONS Diploma in Travel & Tourism | DAM Business College | 2007 Short-term Insurance Certificate | University of South Africa | 2014 National Senior Certificate | Ramabele High School | 2005 CERTIFICATIONS Claude 101 | Anthropic | 2026 AI Fluency | Anthropic | 2026 Clickup workflow | Clickup University | 2026 Executive Virtual Assistant | Wunmitalks Virtual Assistant Academy | 2026 Workflow Specialist | Asana | 2025 Foundation Data everywhere | Google Certificate |2024 Digital Marketing | Mancosa | 2023 TOOLS & SYSTEMS Communication & Collaboration: Slack | Zoom | Microsoft Teams | Google Meet | Skype Calendar & Scheduling: Google Calendar | Calendly | Microsoft Outlook | Acuity Scheduling Project Management: Asana | Trello | Monday.com Document & Productivity: Google Workspace | Microsoft Office | Canva | Adobe Acrobat CRM & Data Management: HubSpot, Excel/Google Sheets Other Tools: Dropbox | Zapier | LastPass | DocuSign