Mladen Velickovic

Name and Surname: Mladen Velickovic Address: Santiceva 27, Palilula, Nis Date of birth:- Contact: 065/- (mobile) –-(email) JMBG:- Education 1. Srednja Ekonomska skola u Nisu (2001 – 2005) - Bussines High school 2. Visa skola za Menadzment Zajecar – Megatrend (2005 – 2007) - 2 years - Management Major 3. Fakultet za Menadzment Zajecar – Megatrend – International Marketing Major (2007 – 2009) - University Work 1) Advertiser Manager – NetFusion Media Inc. Septermber 2017 – June 2019 My main focus here is business development. Most of my tasks can be classified as sales and promotion. Some of them are: - Grow my base of advertisers to meet and exceed the monthly sales targets - Actively recruit and diversify my portfolio of advertisers that specialize in promotion methods with traffic on CPA/CPC/CPL models - Introduce advertiser to the traffic available on the DynamiAds Affiliate network that match their individual business models - Work with existing advertiser to build trusting relationships and suggesting innovative ways to increase ROI for company and advertisers - Communicate with advertisers by the method and frequency that each advertiser prefers in order to identify what they need to drive more volume through our network - Be consistently prompt and punctual with clients and fellow team members - Represent NetFusion Media in an ethical and truthful manner at all times - Build and maintain an intimate knowledge of industry developments to spot opportunities Furthermore I am responsible for market research where I am locating potential new advertisers. I am handling all technical things as well (loading offers in CAKE (tracking platform), creatives, placing and creating conversion pixels etc. I am organizing optimization of our internal (owned) traffic so that it goes to the offers that are bringing the best EPC (earning per click) and I am using reports from Cake in order to do that. 2) Deputy Account Manager | Grupo Noa International March 2015 – September 2017 Customer service representative from March 2015 till January 2016. Call center retention services for various clients. Supervisor from January 2016 till March 2016 - save the sale training's for all employees as well as supervising agents. Team Leader from March 2016 till March 2017 - I had my team of 10 people that I organize, train, monitor and lead. Hourly, Daily, Weekly Report of the agent's performance (MS Word and Excell). Quality assurance trainings (to prevent QA mistake). Notating agents mistake and working proactively to stop them from happening again. As a Team leader, I am monitoring the performance of my agents from hour to hour by holding the trainings and advising them how to improve with the help of live monitoring. Organizing the refresher trainings with the trainer every 4 weeks. Deputy account Manager – I still have all responsibilities I had as a Team leader and in addition to that I: organizing shifts and agent's schedule according to the client's need; assisting and monitoring the Agent's payroll and the client's invoice on a daily basis; Also, involved in Recruiting Process with the cooperation with HR Department - interviewing and approving agents for hiring. Currently I am working on 3 accounts (2 US based and 1 in Netherlands). I am also creating Hourly, Daily and Weekly as well as profitability reports (MS Word and Excell). 3) Travelmed D.O.O Nis - part of Travelmed Hotels Group from Corfu - Greece from October 2013 till March 2015 Marketing and Sales specialist and later HR as well Marketing and sales department: Identifying, locating, contacting, negotiating and selling companies services. All hotels were contacted and negotiated over the phone. Monitoring the movement on the market and possible business opportunities. Recruiting hotels from: Albania, Bulgaria, Serbia, Macedonia, Bosnia, Croatia, Slovenia, Romania, Hungary, Poland, Czech Republic, Slovakia, Azerbaijan and Armenia. After contracting hotels I maintained constant communication with them in order to get better deals and I eventually visited personally all hotels I contracted in Serbia, Macedonia and Bosnia. I was also responsible for inputting all hotels information into our company's database which is a I-Vector based database. I was responsible for collecting our company's commission from the hotels I contracted and are making problems and excuses with payments. HR department: Selection of potential workers by examining CV's. Interviewing all potential candidates by phone and face to face interviews with candidates that passed first round. I also recruited workers for Albania, Bulgaria and Romania office - the procedure is the same but everything was in English. I was further responsible for training and motivating new colleagues as well as supporting and checking their work until I decide that they can work independently. I did this by organizing them and by making daily, weekly and monthly plans and targets. Training was done both in Nish as well as in Bulgaria (Blagoevgrad) and Romania (Craiova). 4) Swimming Club Saint Nicholas. from December 2009 – till March 2015. General Secretary. Communication with parents, printed and electronic media -collecting, organizing and storing membership fees as . Creating and maintaining all club members results database. Making business and financial plans for 1 year in advance as well as predicting all incomes and outcomes. Making project based on which the club will get funds from the city. 5) Knjaz Milos and Marketing Agency Poliplan. From May 2010 till July 2010. Promoter. Agency related jobs based on interviewing consumer, presentation and promotion of the product all with a common goal of increasing sales. 6) British American Tobacco and Marketing Agency Poliplan from May 2009 till December 2009 Market researcher. Agency related jobs regarding interviewing consumers and product presentation.. I signed confidentiality contract so that is all I can say. 7) Free-Look. D.O.O. from February 2007 till May 2009. Sales Manager. Sales Manager for South and South-Eastern Serbia. Retail and wholesale. Customer care and constant contact with them. I did both market and competition research. I participated on fairs with my company. Weekly and monthly sales and market analysis. When the company moved from Belgrade to Stari Banovci, I have lived and worked for 2 months in Stari Banovci and Belgrade in order to help with the company transition and reorganization.. Company is importing, branding selling and distributing advertising materials (T-shirts, caps and so on) Rest: Conversational lever of written and spoken English language. Personal traits: Hard working, communicative, organized, I can work in a team but I know to step up, take initiative and responsibility. Solid knowledge of MS Word and Excell.