Mkpongkeabasi Solomon Ebom

MKPONGEKEABASI SOLOMON EBOM Uyo, Akwa Ibom, Nigeria-⎸- ⎸LinkedIn _____________________________________________________________________________________________________ PROFESSIONAL SUMMARY A Trained Virtual Assistant and Customer Support Professional with experience in cline communication, administrative role and virtual support. Skilled in problem-solving, project coordination, delivering exceptional customer service and automation tools. Proven ability fast-paced environments while managing multiple task effectively, seeking a dynamic role where I can leverage my skills to enhance client satisfaction and operational efficiency. _____________________________________________________________________________________________________ CORE SKILLS  Virtual Assistance & IT Support  Email Management & Calendar Coordination  Customer Service & Customer Relations  Administrative Support & Task Management  Documentation & Data Entry  Automation Tools (Zapier, Trello, etc.)  Strong Communication & Interpersonal skill  Proficient in Google Workspace (Google Doc, Form, Chat etc.)  Social Media Management  Lead Generation & Sales  Experience with online collaboration Tools (slack, Hubsbot, Click up, Calendly)  Adaptable & Quick Learner _____________________________________________________________________________________________________ PROFESSIONAL EXPREINCE Growth Analyst Circuits ⎸April 2025 – Present      Contact leads to introduce the company’s offering Building trust and rapport with potential client Answering questions and addressing concerns Listening carefully to understand what the customer wants or needs. Demonstrating the value and benefits of the product or service. Customer Service Representative Four Point by Sheraton ⎸February 2022    Respond 50+daily customer inquiry via phone, email and live chat, achieving a 95% first – contact resolution rate. Educate client on financial products, increasing uptake by 10% through tailored recommendations Streamline client feedback processes, improving response rate by 15% with clear, empathetic follow-ups.  Maintain accurate project records and weekly status reports, enhancing client transparency and satisfaction _____________________________________________________________________________________________________ Education BSc Mathematics Education University of Uyo 2023 _____________________________________________________________________________________________________ Certification & Training  IT Skill Training – Digital Witch Support. 2025  Diploma in data, word and desktop publishing – Start innovation hub