Mjhcar Gonzales

MJHCAR ADAH LYKA GONZALES VIP SUPPORT SPECIALIST CONTACT --170 Bayanihan St. Sitio 3 Batasan Hills, Quezon City 1126 CAREER OBJECTIVE I’m excited to join a fast-growing company that values innovation and excellence while offering opportunities for career growth. My goal is to contribute my skills to a forward-thinking organization, helping it grow while developing my own abilities. I’m eager to learn and grow within a dynamic work environment, creating a strong partnership between my career goals and the company’s objectives. EDUCATION WORK EXPERIENCE - OUR LADY OF FATIMA Teleperformance Fairview Philippines UNIVERSITY Bachelor of Science in Pharmacy- NYONGGANI SCHOOL INC. Secondary Level CHARACTER REFERENCE Cozy Hilario Technical Support Representative- Vera Campos Trainer- Kate Capon Software Engineer- AUG 2016 – FEB 2020 Subject Matter Expert Technical and Support Representative Collaboration with other technical support members and departments for complex problem resolution. Efficient time management to handle multiple support tickets and prioritize urgent issues. Strong understanding of the product or service being supported. Ability to troubleshoot hardware and software issues. Familiarity with relevant technologies and tools. Clear and concise communication, especially when explaining technical issues to non-technical users. Curated.com OCT 2021- JAN 2024 VIP Support Specialist Stay calm and professional in stressful situations. Stay updated on product/service changes and industry trends. Adapt to different customer needs, product updates, or new processes. Use customer feedback to improve personally and improve processes. Respect and understand diverse cultural perspectives. Collaborate with team members and departments for effective customer support. Luxor Executive Car Service FEB 2021 - DEC 2024 Operations Manager CORE STRENGTHS Problem-Solving Conflict Resolution Process Improvement Time Management Booking and scheduling rides for clients Managing the fleet of vehicles Assigning drivers to specific tasks or routes Overseeing the dispatch process Ensuring efficiency and coordination between drivers and customers Handling day-to-day logistical operations related to the car service