Mizhelle Kassandra Moises

Mizhelle Moises Customer Service & Admin Specialist Professional Summary Contact Details Over six years of expertise in customer service and excellent oral and written English communication abilities. Internet research efficient and proficient in all Microsoft Office applications. I can work well individually and also a team player. I easily adapt to fast paced environment and can work well under pressure. Mobile No.: - Work Experience Key Skills Administrative Officer July 2023 - Present MDE MENA FZ- LLC l Dubai, UAE Process and liaise between the client and local partner for visa processing, insurance and other legalization processes. Answering calls and email correspondences to support the client to achieve customer satisfaction. In charge of Calendar Management-scheduling appointments, coordinating meetings and arrange company events. Managing office supplies and organization within the office. Ad-hoc tasks as needed by management. Billing Executive Bla Bla Dubai l Dubai, UAE Jun 2022 - July 2023 Process refunds and void transactions Reconcile end of shift cash balance versus receipts, order slips and bank statement Investigate and check fraud transactions/orders from clients. Be the main point of contact with merchants and suppliers for any discrepancies in transactions involving cash Produce Daily Revenue Report and Sales report per department Email:-Location: Dubai, UAE Linked In: www.linkedin.com/in/mikamoises Keen in details Innovative Researcher Tech Savvy Open Minded Work Well Under Pressure Fluent English Communication Skills Eager to learn Quick Thinker Analytical Team Player Education Business Administration Bachelor of Science Bicol University College of Business Economics and Management, Philippines Major in Marketing Management Graduated 2017 Jun 2021 - May 2022 Operations Associate Roofoods Food Delivery LLC l Dubai, UAE First-line help for all inquiries from customers, suppliers, contractors and stake holders. Handle Food Safety Audits adhering to the regulation of the Dubai Municipality. Overseeing clerical tasks such as sorting, sending emails, office supply inventory, Balancing and reconciling receipts versus order slips. Ensuring the office and operations run smoothly in terms of order dispatch and rider organization and supply. Crew and Admin Support Personal Data Gender: Female Birthdate: 31-Mar-1997 Age: 26 Years old Civil Status: Single Address: 116, Hamriya Building, Bur Dubai, Dubai UAE Feb 2018 - Feb 2021 Rise LLC l Dubai, UAE Handles and receive payments, reconciliation of cash, card payments, versus EOD receipts Handle inquiries and clarifying desired information, researching and providing information. Completes all other admin duties required, such as responding to emails, communicating with suppliers, answering phone calls. Formulate employees’ attendance, leave trackers, and submit daily reports Flexible in FOH and BOH support-- operations and/or customer -related inquiries. Certifications Person in Charge Food Safety Department - Dubai Municipality Certificate No. FS- Fire Safety Al Wasl Fire Safety Consultancy Certificate No. 6886 Character Reference Katrina Hinolan Senior Operations Specialist KAMA Capital - Leni Solano Supervisor Blabla Dubai - Kamal El Sheriff Outlet Manager Rise LLC -