Mixmerizele Anicoy

MIXMERIZELE L. ANICOY-- PROFESSIONAL SUMMARY A diligent, self-reliant, and integrity-driven individual with almost 5 years of experience. I always keep track of my tasks by creating a list and utilizing high-level work-tracking tools to make sure that I am on track with deadlines and to complete it in a timely manner without compromising the quality of the deliverables. I am also well-versed in using high-level applications. With my years of experience in handling customer service and client relations, I SYSTEM FAMILIARITY • Salesforce • Canva • PrismHR • SaasHR • ClientSpace • Hubstaff • WorkSight 2.0 • Hubspot • Trello • Grand Central • Follow Up Boss • Samson • Outlook • Close • CapCut • Slack • Go High Level • Calendly • Xero • Zendesk TRAINING & CERTIFICATIONS R E A L E S T A T E • Basics of Real Estate: Home Buying & Selling have gained knowledge, skillset, and experience in dealing with high-level clients, providing them with updates and reports on a daily, monthly, and quarterly basis. With all these experiences and my work ethic, I know that I will be able to share this with the organization and help your business. PROFESSIONAL EXPERIENCE TEAM LEAD I SUPPORT ZEBRA | G&A PARTNERS | HR SERVICES February 2022-February 2023 • Oversee and manage the team in day-to-day operations • Provide real-time feedback and conduct various coaching sessions • Conduct business reviews with the client and internal calibration • Perform administrative and other similar tasks, as assigned HR SPECIALIST I SUPPORT ZEBRA | G&A PARTNERS | HR SERVICES October 2020 – January 2022 • Handled inbound and outbound calls, and emails/cases • Process payroll reports and disputes • Assist in the benefit enrolment process • Website login assistance • Transaction Management CUSTOMER CARE AMBASSADOR II • MLS Circulation and SUPPORT ZEBRA | ONYX | RETAIL Management • Transaction Coordination • Handling Objections • Lead Management: Tom Ferry Scripts • Lead Management: Mike Ferry Scripts • Buyer & Seller Leads • FSBO Leads • Expired Leads • Circle Prospecting Leads A D M I N & M A R K E T I N G March - September 2020 • Handled inbound and outbound calls, and emails/tickets • Process billing and refund request • Troubleshoot fitment issues • Process orders APPOINTMENT SPECIALIST I LEADS TO LISTING.COM | REAL ESTATE January 2019 – February 2020 • Handled inbound and outbound calls, and emails/tickets • Qualify leads • Blogs, newsletter and flyer creation • Coordinate with Buyer and Seller Agents CUSTOMER SERVICE REPRESENTATIVE II TELEPERFORMANCE | HILTON HOTELS | HOSPITALITY October 2018 - January 2019 • Graphic Design: Canva • Handled inbound and outbound calls • WordPress Management • Process room reservations • Creative Writing for Blogs • Social Media Marketing: Facebook Ads • Email Management • Calendar Management • Handled room reservation retention • Communicate with hotel managers for accommodation issues CUSTOMER SERVICE REPRESENTATIVE I TELEPERFORMANCE | T-MOBILE | TELECOMMUNICATION July - October 2018 • Handled inbound and outbound calls • Process payment arrangement request • Assist in device troubleshooting • Device orders