ME
MITZIE KATE ESPIRITU
VIRTUAL ADMIN ASSISTANT || SOCIAL MEDIA MANAGER || LEAD GEN SPECIALIST
|| APPOINTMENT SETTER || CUSTOMER SERVICE EXPERT ||CHRMP
-
-
SUMMARY
EDUCATION
-
As administrative support and customer service professional
with over 14 years of experience in business process
outsourcing (BPO), virtual administrative assistant (VAA), CRM,
social media management, lead generation, appointment
setting, and e-commerce, I am an expert in these areas. In
addition to being a goal-oriented person who takes the
initiative, I have a proven track record of providing high-quality
solutions. I'm a good team player who gets along with other
individuals well. I am continually pleased with myself and my
accomplishments.
EXPERIENCE
Transaction Coordinator and Marketing Specialist
Haus by Karen Polanco Team
Nov 2021- Present
Listing Manager (Listing to Contract)
Prepare all listing materials: pre-listing presentation, Listing
Agreement, sellers' disclosures, comparative market analysis,
pull online property profile, research old multiple listing service
(MLS) listings and etc. Obtain all necessary signatures on the
listing
agreement,
documentation.
Batangas, Philippines
disclosures,
and
other
necessary
MARY CHILES COLLEGE
Bachelor of Science in Nursing
CERTIFICATES
CERIFICATE OF HUMAN RESOURCE
MANAGEMENT PROFESSIONAL
Laurels Training Institute- Dubai
VIRTUAL ASSISTANT/SOCIAL
MEDIA MANAGEMENT TRAINING
VATP-Philippines
ECOMMERCE TRAINING COURSE
Freelance Academy -Philippines
SKILLS
Lead Generation
Social Media Management
Appointment Setting
Data Entry
Business Acquisition
CRM
Corporate Finance
Email Management
Cold Calling
Transaction Coordinator (Contract to Closing)
Customer Service
transactions from contract to close. Aid real estate agents,
Content Creation
Supervise all administrative duties for home buyer and seller
clientele, and other stakeholders with paperwork and ensure
the completion of all escrow documents. Assure inspections
Sales
TOOLS
are scheduled and assist with negotiating and completing
kvCore
Canva
any necessary repairs.
Chime
Filmora
Responsible for Video Editing for Youtube Posting, Graphics
Dootlop
Zipforms
for Flyers & Posters, Daily socmed posting on IG/FB
Skyslope
Other Admin Related
-
-
Batangas, Philippines
Studiorepublik
October 2019- June 2020
ACCOUNT MANAGER CUM CRM ADMIN
F Luxury Salon and Spa
August 2018- October 2019
Admin Spa Manager cum Marketing Executive
Dubai, UAE
Dubai, UAE
Proactively exceed the needs of members, accurately answer questions
and actively promote all events and programs with friendly and inviting
engagement.
Share communication between leadership and team members,
anticipating ways to enhance the member experience.
Help maximize member retention by connecting each member to the
right people, place and program
Demonstrate personal sales expertise and succeed in achieving and
exceeding daily, weekly, and monthly acquisition and retention goals
through persistent and enthusiastic outreach
Leverage company marketing strategy to initiate, develop and grow
relationships with new and current members
Monitor revenue and individual totals daily to ensure achieving personal
targets
Proactively build and develop relationships with new and existing
members by providing premiere customer service; showing care for all
members, team members and club walk troughs
Overseeing daily salon & spa operations
Hiring & sending staff to training, as needed
Organizing employees' shift, breaktime & leaves
Ordering beauty products & maintaining inventory
Arrange for regular maintenance schedule services for all equipment and for
the whole salon
Maintain staff records, including salaries, tips & commissions
Keep updated records of costs & revenues
Run online competitions & offers discounts packages to attract new clients
Manage suppliers, supplies, equipment, and product inventories
Empower employees to provide excellent service, achieving or exceeding set
up goals and targets of the month.
Ensure that the spa work place is clean and all Municipality regulations are
followed
Explain products, services, and treatments to clients and assist them with
determining their individual needs.
Responsible for Social Media Marketing
Employed social media strategies to promote companies' products and
services
Conceptualized, imitated and implemented companies' social media strategy
Developed brand awareness and composed online content
Managed Facebook & Instagram accounts
Facilitator for google ads campaign
Responsible in making promotions thru flyers google ads & etc
Responsible in communicating with other companies regarding collaboration
-
Megafin Commercial
Brokerage
May 2016- July 2018
Dubai, UAE
-
Batangas, Philippines
Lead Generation Specialist cum Admin Telermarketing Officer
Develop and follow up on business leads.
Schedule appointments for owner to meet with potential clients
Communicate with the existing accounts to increase or maintain levels of the
business activity
Work for meeting the targets of the company so has search constantly for
new revenue-generating chances
Maintains operations by following policies and procedures; reporting needed
changes.
Maintains database by entering, verifying, and backing up data.
Organize and schedule appointments and Plan meetings
Write and distribute email, correspondence memos, letters, faxes and forms
Develop and maintain a filing system
Maintain contact list and Book travel arrangements
Cold calling and Email management
Bureau of Internal Revenue
August 2009- Sept 2015
Batangas, Philippines
Senior Administrative Secretary
Responsible for supporting high-level executives and management by
answering the telephone, monitoring all incoming mail, welcoming clients,
Arranging meetings, organizing business trips.
Handling taxpayers complaints about their business and offer the best
solution possible.
Collect taxes from business as per Philippine Law.
Manage an office, supervise and train other office personnel.
Maintain financial records and make basic accounts quickly and accurately
Sutherland Global Services
Nov 2007- Feb 2009
Makati, Philippines
Compliance Analyst l Escalation /Customer Service Rep
Teletech
June 2006- July 2007
Philippines
Provider Claim Adviser cum Call Center Representative
Answers escalated calls regarding Card Activation.
Explain customers needed documents to be submitted through email for
card Activation after credit Check
Check Fraudulent Card transactions
Answers incoming calls or make outbound calls to assist debit card
customers in making payment, arrangements or resolving balances on
past due accounts.
Successfully soliciting and selling our products through customized up
sales techniques
Claims Reading, Interpreting invoices, Identifying correct benefit heads for
the diagnosis & Interpreting & analyzing special handling remarks,
provider/member notes & taking appropriate actions.
Explanation of Benefits to members & Assist Providers regarding coverage
of patient and work towards seeking early and accurate resolution
Monitoring the progress of a claim; investigating potentially fraudulent
claims
Ensuring fair settlement of a valid claim
