Mitzi Loren G. Surio

MITZI LOREN SURIO FREELANCER CONTACT --L23-24 B8 Ph4 Gardenia Street, St. Agatha Homes, Tikay, Malolos, Bulacan, 3000 Philippines SKILLS Account Management Customer Service Customer Relations Product Development Shopify Administration Administrative Tasks Detail Oriented Adaptability to Change LANGUAGES English (Fluent) PROFILE Detail-oriented and customer-focused professional with experience in account management and administrative support in remote and fast-paced environments. Skilled in processing orders and reservations, handling customer and vendor inquiries, maintaining accurate records, and coordinating logistics. Proficient in Google Workspace, administrative systems, and process-driven workflows, with a strong ability to adapt to changing procedures and service requirements. WORK EXPERIENCE U-Best Packaging Solutions, Inc. Senior Account Manager 2020 - PRESENT Serve as a primary point of contact for vendors and customers, addressing inquiries, sourcing and recommending products, processing orders, coordinating logistics, and resolving vendor and customer issues Collaborate with team members to address project-related inquiries and provide consultative support Appen Freelancer 2018 - 2022 Served as a freelance contributor, managing micro tasking projects under a flexible, self-directed work schedule Pro-Sulum, LLC Virtual Assistant 2020 - 2021 Virtual Assistant for Pro-Sulum LLC (VA agency), supporting U-Best Packaging; later transitioned to a direct hire in the same role QA World Analyst 2018 - 2019 Provided freelance audio transcription services, ensuring accuracy, confidentiality, and adherence to deadlines REFERENCE EDUCATION Kenneth De Leon CEU Malolos | Admission Officer Phone: (- BS Psychology Bachelor of Science | Centro Escolar University 2016 - 2018 BS Psychology Bachelor of Science | Centro Escolar University 2010 - 2013