MITZ CRUZADA
Global Customer Service Associate Virtual Assistant
About Me
Contact--
Prosperidad, Agusan del Sur,
Philippines
Education
A Dedicated Virtual Assistant with a passion for enhancing your productivity and
achieving your objectives, I leverage a wealth of experience to specialize in
delivering top-notch administrative, technical, and customer support. My
organizational prowess is complemented by a deep understanding of customer
service, adept data entry skills, and proficient cold-calling abilities. Thriving in
the dynamic realm of e- commerce, I am poised to contribute to your success
with a friendly and professional approach. Let's collaborate to elevate your
efficiency and surpass your goals.
Work Experience
GoVisa Lawyer
September 2024 - January 2025
Legal Assistant
Managed all customer interactions, including addressing inquiries, providing updates,
and offering guidance throughout the application process.
Reviewed and processed non-immigration applications, such as ESTA and DS-160
forms, as well as family-based cases.
Submitted applications to CEAC and USCIS with accuracy and efficiency.
Delivered exceptional customer care, ensuring clients received timely and professional
Bachelor of Science in
Community Development
Mindanao State University - Main Campus
Skills
assistance.
Maintained accurate and up-to-date records within the case management system.
Collaborated with legal and operations teams to ensure seamless and efficient service
delivery.
GovAssist
March 2023— September 2024
Global Customer Service Associate - US Visa specialist | Travel Authorization Specialist
Provide step-by-step guidance on the application process, requirements and
Administrative Support
necessary documentation.
Customer Relationship Management (CRM)
Stay updated on the latest changes in the Passport, Global Entry, US Visa, ESTA, NZeTA,
and Dialer Systems
Data Entry and Management
Customer Service Excellence
Product and Service Expertise
Technical Support
Cold Calling and Appointment Setting
Email Handling and Communication
PART-TIME (PROJECT BASED)
and Canada eTA, as well as other products’ application processes.
Possess a comprehensive understanding of eligibility criteria, documentation
requirements, and potential challenges clients may face.
Provide reassurance and support, especially during situations where clients may be
facing difficulties or delays in the application process.
Collaborate with relevant departments or authorities to expedite solutions and provide
clients with accurate update
OnerActive
September 2020 — December 2022
Customer Support Officer - Ecommerce
Addressed and resolved customer concerns via email and chat.
Responded promptly to customer inquiries with accurate information.
Tracked and managed customer orders efficiently.
Fiverr
September 2020 — December 2024
Utilized Shopify to cancel customer orders.
Performed accurate data entry tasks.
Executed various administrative tasks.
Reported pertinent information to relevant departments via Slack
NetGear
Technical Advisor - Sales Representative
Assisted in the creation and implementation of program reviews.
Provided guidance and shared knowledge with technicians.
Coordinated technical activities.
Managed phone calls, chats, and emails.
Met or exceeded sales goals.
Gave sales presentations to prospective clients.
Developed up-sell plans and services for customers.
May 2018 - July 2020
