Mitiu Victor Andrei

I'm a Technical Support Specialist with over 4 years of experience providing 

exceptional customer and technical support in enterprise IT environments.

I previously worked as a Senior IT Analyst at Continental, where I served as 

the primary technical contact for Qualys vulnerability management across global 

operations in 15+ countries. I supported over 200 users across Europe, Americas, 

and Asia-Pacific, troubleshooting complex technical issues and maintaining high 

customer satisfaction. Before Continental, I worked at Atos as a Network Operator, 

managing technical support tickets in a 24/7 shift-based environment.

What I offer:

• Technical troubleshooting for SaaS platforms and IT systems

• Customer support via chat, phone, and messaging

• Help desk services and ticket management

• System monitoring and proactive issue resolution

• Documentation and training

• Multi-timezone support with flexible availability

My background includes working with international teams, communicating in fluent 

English (my university degree was completed entirely in English), and managing 

priorities across different time zones. I'm experienced with ticketing systems, 

remote support tools, Microsoft Office, Google Workspace, and quick to learn 

new platforms.

I work independently with minimal supervision, provide regular updates, and 

maintain professional communication throughout projects. Whether you need technical 

troubleshooting, customer support, help desk coverage, or IT consulting, I deliver 

reliable, quality results.

I'm available for both short-term projects and long-term partnerships. Let's 

discuss how I can support your team!