Mithun

MITHUN K V SG PALYA-BANGALORE : - :- PROFESSIONAL SUMMARY Established 7 plus years of experience in monitoring the Server and Network Environment for IT organizations. Seeking a position in well- established company that offers professional growth and ample opportunity to learn and enrich my competencies in my profession. PROFESSIONAL EXPERIENCES DSGN ELEMENTS GENERAL TRADING LLC Designation: System Analyst              Responsible for End user support role in an IT Environment. Addressing user issues regarding Hardware, Software and Networking Responsible for Installation and Maintenance of Computer Hardware & Software for Clients. Responsible for LAN, WAN and Network Support for Clients. Installing and upgrading operating systems and computer hardware/software. Responsible for GPS tracking software and application support for the clients. Responsible for Database maintaining. Responsible for maintaining and ensure the proper working of all systems and devices in the premises and providing required technical support to clients. Responsible for Alert monitoring and tracking of incident till closure. Responsible for keeping track of the IT Stocks and Requirements. Co-ordinate with internal & external service providers and Vendors to resolve problems in facilities provided by them. Visiting client place for escalated issues. Redirecting or escalating defective devices to vendors for service or replace. Preparing Reports and submitting to the higher management. ACCENTURE SOLUTIONS PVT. LIMITED Designation: System Analyst           DUBAI, UAE OCT 2018 – JAN 2021 BANGALORE, INDIA DEC 2016 – JULY 2018 Monitoring 24/7 server environment using Solar winds Orion monitoring tool and shared mailbox. Coordinating support team on major incidents (P1&P2) and resolve issue within defined & agreed SLA Time. Ensure system availability is monitored and issues are escalated to next level escalation teams within SLA. Alert monitoring and tracking of incident till closure. Logging a ticket and assigning to technical team for further troubleshooting. Meeting Response and Resolution SLA on each handled incident. Participating in High Severity Bridge Calls and Escalating if required. Create incident reports daily, weekly and monthly as determined by business and technology needs. Escalating and communicating in a timely fashion the status of major incidents and problems with IT and business stakeholders including executive management. Monitoring patching activities and Patching client servers using SCCM tool. NETWING TECHNOLOGIES Designation: IT Support Engineer         KERALA, INDIA OCT 2013 – SEP 2016 Monitoring Network environment using monitoring tool. Provide technical support to District Banks and other clients. Installing and Maintenance of Computers, Switch, Routers and WAN Links. Co-ordinate with internal & external service providers and Vendors to resolve problems in facilities provided by them. Installing, Maintenance and Monitoring of client WAN and LAN setup. Coordinating with service providers for commissioning and licensing of new links to clients. Visiting client place for escalated issues. Redirecting or escalating defective network devices to vendors for service or replace. Preparing daily, weekly & monthly Reports and submitting to the higher management. DSM INFOCOM PVT. LTD MUMBAI, INDIA Designation: Field Engineer SEP 2012 – OCT 2013  Monitoring Network environment using Solar winds Orion monitoring tool.  Responsibility includes End to End Project Management involving implementation and support of IT infrastructure.  Responsible for End to End connectivity issues and maintenance of WAN Links, HWIC modems, Cisco Switches and Routers.  Co-ordinate with internal & external service providers and Vendors to resolve problems in facilities provided by them.  Configuration and Troubleshooting hardware issues and Network issues [LAN & WAN].  Coordinating with TATA for commissioning and licensing of new links to end users.  Preparing Reports and submitting to the higher management. EDUCATIONS PERIYAR UNIVERSITY (DISTANCE EDUCATION) Bachelor of Computer Application SALEM, INDIA 2012 RAJASTHAN VIDYAPEETH (DEEMED) UNIVERSITY Diploma in Automobile Engineering CALICUT, KERALA 2007 HIGHER SECONDARY EDUCATION Plus Two (Science) KANNUR, KERALA 2005 TECHNICAL SKILLS     Monitoring Tool: Solar winds, Spectrum [Server & Network] Ticketing Tools: Foot Prints, Service Now and Kayako Operating systems: Windows XP/2007/2008/2010 Servers: 2003 & 2008     Hardware: Assembling, Installation and Maintenance of Computers. Cisco Routers: 1941, 1921 Cisco Switches: 2960 GPS Devices: Teltonika FMB 630,640,120,125 & 920, Concox GT06N. CERTIFICATONS  MCITP  CCNA R&S  Hardware & Networking LANGUAGE  English, Hindi & Malayalam PERSONAL INFORMATION      Name : Mithun K V DOB : 27/06/1986 Nationality : Indian Passport No. : R- Indian License : 59/5809/2007 Place: Bangalore Date: Mithun K V