Mitchelle Polo Tuballa

CAREER OBJECTIVE To be a part of fast growing company which offers continues opportunity for an excellent career development. Education MITCHELLE P. TUBALLA SALES REPRESENTATIVE PERSONAL PARTICULARS Dare of Birth : May 08, 1989 Place of Birth : Dumaguete City Age : 33 years old Sex : Female Contact Negros Oriental State University 2006 - 2010 I Year Graduated: 2010 Bachelor Of Science in Hospitality Management Sibulan Municipal High School- Work Experience Aegis People Support January 2011-June 2011 L. Rovira Road Bantayan, Dumaguete City, Negros Oriental, Philippines -- Customer Service Representative Account: Expedia (Telesale) Book Domestic and International Flight Tickets using Sabre Hotel Reservation and Car Booking live:.cid.7e2813aa88b49982 Skills Computer literate Good English Communication Skills Social Media Savvy Problem Solving Abilities Adaptability Multitasking Work Ethic Research Skills Photo Editing using Photoshop and Canva Orientwind Travel & Tours June 2011-Dec 2014 Sales Representative and Documentation Book Domestic and International Flight Tickets using Sabre Book local Ferry Boat Make hotel reservations Providing information and assist passport application Deal with occurring travel problems, complaints or refunds Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers Organize Local Tours Work Experience PHILIPP-INES JOLAJALO Aug 2014-Junes 2017 Partime Job Manager and Business Process Documentation Specialist Responsible for reservation check in and checkout; following appropriate procedures for processes - forms, waivers, refunds, cancellations, rescheduling, collection of payments. Takes reservations on the phone or in person, and makes sure there are no reservation conflicts. Assist rental customers on boating rules and procedures on all rentals, return time, late fee policies, weather related policies, damage to equipment policies, cancellation policies and sea map orientation. Assists with daily cleaning, opening and closing procedures. Process Business Permit Process Marina Registration Woyster Media November 2014-JUL 2017 Social Media Manager 15 Posts per week across 3 social networks (Facebook, Twitter and LinkedIn)using Hootsuite and SocialPilot Weekly Custom Promotional Post featuring your brand and services Posts Custom Holiday and inspirational quotes #Hashtaging Google search and 3 days articlepostings Photo editing using Photoshop and Canva Work Experience Agents Only JUNE 2022-SEP 2022 Customer Service Representative Account: Order Taking Domino' s Pizza Take food orders from the callers answer phones and respond to product inquiries Presents new products and promos to customers Confirms ordered items to ensure encoding accuracy. Follows standard script and call handling procedures to minimize delivery problems. Handles customer complaints and follow-ups, encode details for record purposes and action. Refers to Branch Coordinator or Account Supervisor major problems encountered (e.g., late delivery, double orders, incomplete address, food quality issues and character issues) especially if these require a follow-up call with the store concerned.