Mitchelle Muthoni Njuguna

Mitchelle Njuguna Human Resource Specialist/ Administrative Professional- - Nairobi, Kenya Professional Summary Versatile and tech-savvy individual with proven experience in content creation, online business operations, research, and customer support. Adept at using WordPress, Canva, SEO tools, and productivity software to manage projects, produce engaging content, and streamline workflows. Known for being self-led, highly organized, and quick to learn new tools, with the ability to work independently or collaboratively and committed to delivering exceptional results, meeting deadlines, and contributing creative ideas to grow a brand’s online presence. Professional Experience Registration Officer, National Transport and Safety Authority (NTSA) Delivered high-quality customer support, managing multiple client requests daily with accuracy and professionalism. Organized and processed large volumes of official documents, ensuring compliance with legal requirements. Used digital systems to manage, track, and upload data efficiently. Collaborated across teams to resolve issues, maintain service standards, and meet project timelines. Adapted quickly to changing workflows, applying both detailed instructions and independent problem-solving. Human Resource Assistant, Kenya Power and Lighting Company (KPLC) Coordinated recruitment tasks, including data entry, scheduling, and documentation management. Utilized SAP SuccessFactors to maintain employee records, streamline processes, and ensure data integrity. Assisted in onboarding processes, prepared communication materials, and supported HR compliance efforts. Managed email correspondence, preparing responses and follow-ups for both standard and unique inquiries. 2023 – Present 04/2023 – 09/2023 Education Bachelor of Human Resource Management, Kenyatta University 2019 – 2024 Secondary Education, Buru Buru Girls’ School Grade B 2015 – 2018 Technical Skills WordPress Blog posting, SEO setup, basic website editing Email Marketing Tools ConvertKit, Mailchimp, automation setup Google Workspace Docs, Sheets, Forms, Drive ChatGPT & AI Tools Research, content generation Canva Social media graphics, guide layouts, quick image edits Project Management & Time Tracking Tools Trello, Asana, Clockify File Management Image/video compression & uploads Core Competencies Virtual Assistance & Remote Support WordPress Management & Basic Website Edits SEO Optimization & Keyword Research Content Creation (Guides, Blog Posts, Social Media) Canva (Graphic Editing & Design) Digital Marketing Research & Outreach Email Marketing & Automation (ConvertKit, Mailchimp) File Management (Image/Video Compression & Uploads) Project Coordination & Time Management Communication & Client Support Google Workspace (Docs, Sheets, Forms) Key Strengths Self-motivated, quick learner, and able to manage projects with minimal supervision. Strong writing, research, and organizational abilities to support a wide range of administrative and creative tasks. Skilled at both following detailed instructions and figuring out solutions independently.