MISTY HEATH
Address: Pasig City, NCR, Philippines
Contact No.: -
Email Address:-
JOB OBJECTIVE
To secure a challenging position in a reputable organization and to expand my learning,
knowledge, and skills.
KEY STRENGTHS
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Knowledgeable in computer programs and applications.
Such as:
• Hubspot
• Eventbrite
• ASANA
• Squarespace
• MailChimp
• Trello
• noCRM.io
• Hunter.io
Proficiency with MS Office and Google Suite applications.
Proficient typing and transcription.
Strong Research Skills
Ability to interact with all levels of management
Ability to maintain confidentiality and integrity of the organizational data
Articulate and proficient in Filipino and English communication
Inbound/Outbound Calls and Emails.
Ability to work independently and as part of a team
Phone skills and etiquette
Administrative skills
WORK EXPERIENCE
Marketing Coordinator
Adventure Entertainment Americas LLC
(June 2019 – Present)
133 HOLTERMANN STREET, CROWS NEST,
NEW SOUTH WALES, 2065, AUSTRALIA
Responsibilities:
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Leads research
▬ The process of finding, sourcing, enriching and verifying prospect and customer data
• Microsoft Office and Google Suite
▬ Serves as a database – cloud based where all research and information were stored.
• Provides Customer Service and Support for various environments.
• Conversing with different nationalities by using English.
• Present a professional appearance, attitude at all times and maintain an excellent standard of
customer service.
• To provide assistance and generally interact with guests at all times.
• Assists in monitoring progress of process execution to ensure agreed deadlines are met.
• Other duties may include documenting workflows and recording business analysis results.
Ecommerce VA
(September 2019 – February 2020)
Responsibilities:
• Product Listing
•Creating Marketing Content, Description and Bulletpoints.
• Product Research & SEO. Attention to details
• Creating Email Launch Blast
• Handling of Amazon, Ebay, Ecommerce Website and Wordpress pages.
• Social Media Advertisement
- Facebook
- Instagram
Research Analyst
FedHome Loan Centers
(January 2019 – October- Huennekens St #206, San Diego, CA 92121, USA
Responsibilities:
• Developed and managed a database in MS Access to gather and streamline the information
throughout the department.
• Reported findings to supervisor and funding agency by writing effective reports.
• Research & fact-checking. Attention to details.
Freelancer
Work from Home
(June 2016 – December 2018)
Manila, Philippines
•Executive Assistant:
• Providing customer service and administrative support to clients from different part of the
United States, Canada, and Australia
• Managing the Emails and Assisting the Human Resources
• Specialized in Office Organization, Mass Mail Merges, Event Planning, Bookkeeping.
• Content Writing:
• Sharp eye for detail (spelling, grammar, tonality)
• Edited content contributions from staff to ensure accuracy, readability and brandconsistent tonality.
• Able to meet tight deadlines and work with subject matter experts, adapting their
knowledge into stories, articles, summaries and more.
• Research & fact-checking.
• Data Entry:
• Conducted secure follow-up call and emails to acquire clarification on missing or
erroneous data from the clients.
• Computer skills and knowledge of relevant software packages.
• Complete all assigned data entry requests and tasks within required timeframes while
maintaining a high-level of quality.
• Good communication skills, both written and verbal.
Customer Service Representative
Werner Kite & Surf Shop
(April 2013 – December 2015)
Bagasbas Boulevard, Barangay Bagasbas, Daet, Camarines Norte
Responsibilities:
• Attracts potential customers by answering product and service questions; suggesting information about
other products and services.
• Outbound/Inbound calls and emails.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of
the problem; selecting and explaining the best solution to solve the problem; expediting correction or
adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments. Recommend potential products or
services to management by collecting customer information and analyzing customer needs. Prepare
product or service reports by collecting and analyzing customer information. Contribute to the team effort
by accomplishing related results as needed.
ACADEMIC BACKGROUND
Tertiary Level
BS PSYCHOLOGY
Ateneo de Naga University
Ateneo Avenue, Naga City
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