Results-driven Business Analyst and Data Analyst with extensive experience in IT systems, software development, statistical data analysis, and marketing analytics across private and public sector organizations. Proficient in analysing and optimizing business processes, developing scalable solutions, and collaborating with cross-functional teams to drive operational efficiency and customer-centric outcomes.
Skilled in delivering process improvements, stakeholder management, and leveraging data-driven insights to inform strategy and decision-making. Experienced in diverse organizational environments, from small enterprises to multinational corporations, with a proven ability to adapt to dynamic project demands.
Holder of settled status.
SKILLS
Business Process Analysis and Optimization, Process Mapping. Use Cases. Business Improvement.
Data Analysis, Visualization and Reporting (Python with Jupiter Notebooks, advanced Excel with VBA macros, intermediate Power BI and SQL).
Operational Excellence.
Stakeholder Engagement and Management.
Agile Delivery and Project Management.
Multilingual (English, Spanish, Catalan, German, Italian).
Tools: Confluence, Jira, Trello, SAP HANA (Finance and Invoicing modules).
Data analysis projects (Iris Machine Learning; Ice Caps-Bokeh; others pendent of publication).
WORK HISTORY AND EXPERIENCE
September 2022 – CurrentBusiness Analyst (BA)Sky
Role:
Contracted for a long-duration cybersecurity project, later taken on by SKY.
Utilized Italian for the majority of the projects, collaborating on several cybersecurity projects (e.g., identity platform migration, card reader migration, MFA setup, CyberArk EPM implementation, B2B discovery phase, Azure Virtual Desktop POC). Strong stakeholder management.
Liaised with stakeholders, including end customers, to provide use cases and process flows (Visio with BPMN) for As-Is and To-Be situations. Discussed progress, risks, blockers and Agile sprints.
Preparation of Vision & Scope documents, preparation of requirements documentation (functional and non-functional requirements, as well as user stories (Agile).
Analyzed databases, presented reports with final results and remediation actions.
Participated in an AI project to enhance the quality of work for BAs (requirements collection and improvement into user stories; process flows with Excel-Visio).
Coded macros in Visual Basic to better extract data for contacting stakeholders.
Achievements:
Successfully improved stakeholder communication and collaboration across different countries, receiving several commendations.
Delivered effective process flows and use cases, contributing to the successful completion of cybersecurity projects.
Enhanced project documentation quality, leading to improved project outcomes.
Utilized AI to innovate and improve the efficiency of BA tasks.
September 2021 – August 2022Senior Solutions Analyst (Senior PMO)NTT Data / Everis
Role:
For Scottish Power, conducted PMO activities for two business units, overseeing 31 projects from dossier approval to closure.
Assisted in designing PowerPoint dashboards for management and ad-hoc reporting.
Liaised with project managers, business system directors, business analysts, testers, technical and non-technical departments, etc, including high finance management and the CEO in Agile and Waterfall IT projects.
Managed projects using Clarity, ensuring compliance with monthly objectives and managing highlights, deviations, change requests, task management, baselines, and milestones.
Controlled and reported on project progress, operational efficiency, financial information (budget, forecast, actuals, margins, etc), cost, project risks and mitigation actions. Conducted minute taking.
Assisted with resource management and verified the status of milestones and deliverables across the portfolio.
Achievements:
Successfully managed the portfolio, ensuring on-time delivery and alignment with business objectives.
Became the go-to person for PMO issues and queries.
Developed PowerPoint dashboards that enhanced management’s visibility into project performance and financial metrics.
Improved project governance by training and coaching new team members, resulting in better compliance with customer governance models.
Achieved high stakeholder satisfaction through effective communication and timely reporting.
Identified and mitigated project risks, contributing to the overall success of the projects.
December 2020 – August 2021Italian Accounts Receivable AssistantSKY
Role:
Managed publicity reconciliation of TV channels, invoicing, SOX controls, revenue recognition, and credit note processing using SAP HANA (Finance and invoice document modules).
Achievements:
Improved productivity and efficiency through VB macros: publicity reporting of not transmitted (saving 3 days a week), weekly report closure (saving 4 days a week), and credit note management (saving 2 days a month).
November 2019 – March 2020Project Support OfficerNHS / NSS Scotland
Role
Provided support and co-ordination for implementation of a new health expertise institution project in this large Public Sector organization with a high number of interdependencies and around 11 active projects. Basically, same functions as with the previous contract.
Developed and maintained several databases and an Information Management System to improve procedures and ensure efficiency, including the Programme Management Services documentation.
Responsible for minute taking and action log management.
Organized and facilitated numerous meetings, workshops, and presentations across multiple internal and external stakeholders, with high stakeholder engagement. Some of them had more than 100 attendees with attendance logs, venues, cards, table arrangements, etc.
Achievements:
Developed and implemented processes within the support area, receiving positive feedback from stakeholders (a new process for escalations).
July 2019 – October 2019Project Co-ordinator and Analytics SupportScottish Government
Role
Supported and coordinated the implementation of an electronic document management and workflow Project with high number of interdependencies and strategic value in the Public Sector.
Monitored, controlled, and updated user stories in Jira and collaborative spaces in Confluence and Objective eRDM.
Assisted Business Analysts with user stories, requirements gathering, stakeholder engagement.
Administered Trello and Slack, and created guidance for users.
Applied Prince2 and Agile techniques and tools for governance processes.
Liaised with development partners and Product Owners to derive requirements and prioritize deliverables.
Worked with PMO on project controls, planning, scheduling, risk management, and change control.
Monitored plans and timescales to organize and facilitate activities, meetings, workshops and task scheduling, recommending changes to ensure projects remained on schedule.
Drafted and prepared business cases and edited governance documentation before circulation to Governance Boards.
Prepared monthly financial reconciliations and forecasts.
Achievements:
Identified and advised on process bottlenecks, improving delivery and continuous improvement of the project.
Ensured timely delivery of collated information/data for forecasting and finance decision-making.
Maintained high levels of stakeholder satisfaction across different departments.
June 2016 – March 2019Accountancy Associate (Business Improvement) Ace Europe (Chubb Europe)
Role
Coached and mentored several colleagues in Credit Control processes and methods and in Excel.
Discussed and facilitated meetings on process improvements.
Used a work method developed in previous credit control positions to maximize collection efficiency of coinsurance.
Compiled and gathered requirements for the design of a tracking management system for the portfolio review and assurance data with Visual Basic macros, adapted to several countries with favourable approval from higher management in the USA and adopted by other departments.
Designed Excel formulas and final calculations for the Payment Review Automation Project in the Germanics (with more than 18.000 payments included).
Achievements:
Received the Excellence Award for Excellence in Teamwork and Workload Management.
Negotiated for 6 months the payment of EUR 250K in inadmissible, with a positive outcome.
Cleared 1265 payments in 3.5 months, using Visual Basic macros and cleared all backlog of cases open by end of January from an average of 360 a month.
Aug 2013 – June 2016Project Co-ordinator & Senior Accounts IQVIA (formerly Quintiles)
Role
Worked in clinical trials projects and substituted the Clinical Manager when necessary.
Analyzed processes and streamlined them when possible, using Visual Basic macros (majority for documentation processes) and process improvement methodologies.
Gathered and compiled requirements for process design and facilitated meetings on process improvements.
Developed and managed SharePoint layouts as a superuser, delivered training materials in different departments and countries, and communicated cross-department and internationally with all stakeholders.
Performed revenue recognition, backlog management, and managed third-party vendors using Oracle Financials.
Maintained internal databases on patient visits, CRA appointments, and adverse events using CTMS and other applications. Acted as superuser on various programs and databases (patient management).
Identified process bottlenecks, provided recommendations to Project Managers, controlled project dashboards using Infosario Analytics.
Managed team meetings from sending invitations to delivering minutes and follow-ups.
Maintained and controlled the Trial Master File document, the project shared folder and project newsletters where applicable.
Achievements:
Received two awards for excellence in teamwork and several commendations for meeting challenging deadlines.
Improved productivity and efficiency in process improvement with Visual Basic macros, reducing the preparation time and workflow of documentation from 1-2 weeks to 1 day, resulting in significant business process cost savings.
Represented the center of excellence for all related tasks on several projects.
PROFESSIONAL CERTIFICATIONS
100 Days of AI and 100 Days of No-Code. 100 Days School. 29/03 to 09/07 of 2024.
Marketing analytics. Darden School of Business, University of Virginia. 07/2021.
Business Analytics using forecasting. National Tsing-Hua University (NTHU). 06/2021.
Apply creative machine learning. UAL Creative Computing Institute and Institute of Coding. 04/2021.
Digital Skills: Digital Marketing. Accenture. 04/2021.
Microsoft Future Ready: AZURE Cloud fundamentals. CLOUDSWYFT Global Systems INC. and Microsoft. 04/2021.
Digital skills: Artificial Intelligence. ACCENTURE. 04/2021.
Risk management in the global economy. SOAS University of London. 04/2021.
PDA in Data Science. Code Division. Acting Project Manager of a team of 4. The results are in GitHub (EsterGM/Women-In-Tech (github.com)). 2020 – 2021.
Process Mining with ProM. Eindhoven University of Technology, The Netherlands. 02/2021.
Process Mining in healthcare. Eindhoven University of Technology, The Netherlands. 02/2021.
Practical Data Mining (with Weka). University of Waikato, New Zealand. 12/2020 – 01/2021.
Applied Data Science. Coventry University, Institute of Coding and Birkbeck, Uni. Of London. 01/2021.
Agile and design thinking. Darden School of Business, University of Virginia. 11/2020.
Databases and SQL. RASPBERRY PI Foundation and Nat. Centre for Computing Education. 10/2020.
PDA (Professional Development Award) in Software Development (JAVA). Glasgow Clyde College. 2020.
Making sense of data in the media. THE UNIVERSITY OF SHEFFIELD. 09/2020.
Prince2 Foundation (02/2019) and Practitioner (11/2019).
Data Science with Google Analytics. UNESCO UNITWIN Complex Systems Digital Campus. 07/2019.
Agile Methodologies and Principles and Business Analysis. Skillsoft. 2019.
Certificate in Business Improvement. EATON. 2012.
Postgraduate Marketing Management. Open University of Catalonia, Spain. 2005.
Accounting Administrator (bookkeeping). CESI. 160 Hours. 02/2003.
Bachelor’s degree in Biology, University of Barcelona. Spain. 1993.
