Mishica Gupta

MISHICA GUPTA PHONE (- EMAIL - LOCATION Gurugram, INDIA SR. PROJECT MANAGERIMPLEMENTATION EXPERIENCE 9 Years 0 Month Profile Summary Key Skills Project Analysis Project Coordination PMO Enthusiastic team-builder with 9+ years of experience in attaining detailed projects, customer Service, coaching and more. Topperformer and motivator who has the added advantage of technology as leverage to achieve timely results. Proven track record of sticking to objectives and making the most out of available resources Project Planning Project Execution Work Experience Project Monitoring Sr. Project Manager- Implementation Project Tracking Cvent Customer Service Fraud Investigation Dispute Management Time Management Critical Thinking Adaptability Certification Strategic Negotiations HTTP Essential Training Product Management?? Building A Product Strategy Languages English 04/2021 - 04/2024 Diagram process requirements for automation configuration to impact end-toend meetings management lifecycle & workflows. Gathering, evaluating, and organising client deliverables to prepare information for future configuration Leading external/internal implementation communication channels Liaising to produce and deliver reports based on client criteria Developing training materials and implementation documentation Coordinate and produce materials for new user training activities Lead global/regional client data migration initiatives Provide consultation on technology Hindi Social links http://linkedin.com/in/mishi cagupta protocols/ best practices relevant to enterprise meeting management technologies as per current & future industry standards. Cultivate and maintain excellent peer or advisory relationship with key client contacts in positions that can significantly impact adoption Report on project status, implementation hours, and escalate any barriers to project success ??? Interface with Product Development team to define and convey requests for new system features Interface with Client Services and other relevant departments responsible for client support to achieve client and/or department objective Collaborated with stakeholders to develop realistic exepectations and deliverables Reviewed final results of each project before delivery. Negotiated contracts with third-party vendors when necessary Master CCP AMERICAN EXPRESS 10/2015 - 12/2020 Handled customer inquiries and complaints in a professional and timely manner, resulting in an increase in customer satisfaction scores Actively listened to clients and demonstrated empathy to help them understand and express their feelings Developed customer service protocols that improved call resolution time Utilized sales techniques and strategies to build customer relationships and close sales, resulting in an increase in sales of new products Trained and mentored new call center representatives on customer service policies, procedures, and best practices Created a safe and supportive learning environment that encouraged other employees as a coach and ITL. Client Relationship Manager Ajimal Power Interior Services 05/2014 - 05/2015 Coordinate with clients and internal partners to find mutual solution to problems. Present information on challenging situations to clients and sales. Compile and maintain client specific reports. Administer and convert new client calls. Draft appointment letters and send to new clients. Scheduling appointments and managing records, as wel as various administrative tasks such as creating memorandums and business letters. Education BCA - Computers 2011 Meerut University 12th 2008 CISCE(ICSE/ISC) , English Grade - 75-79.9% 10th 2006 CISCE(ICSE/ISC) , English Grade - 80-84.9%