Mishalyn Maiyao

HIPAA-Certified Medical Virtual Assistant and BSN graduate with over 3 years of long-term remote experience supporting US-based clients. Strong background as a Real Estate Virtual Assistant, bringing highly transferable skills in appointment scheduling, CRM/EMR management, documentation, and professional client communication.

Trained in medical scheduling, transcription, live scribing, insurance verification, and HIPAA-compliant PHI handling. Known for being reliable, detail-oriented, and calm under pressure. Able to support clinics with patient coordination, administrative workflows, and back-end operations with accuracy and empathy. Ideal for night shift, entry-level to junior Medical VA roles with growth potential.

WORK EXPERIENCE

Virtual Assistant – Real Estate & Administrative SupportOutsourceWorkers.com.au | March 2021 – August 2024

• Managed calendars, inboxes, appointment scheduling, and CRM systems
• Maintained accurate records, documentation, and client data
• Conducted lead generation, follow-ups, and online research
• Created and edited listings, professional write-ups, and marketing materials
• Supported daily back-end operations with consistency and confidentiality

Highly transferable to Medical VA roles:

• Patient scheduling 
• EMR documentation 
• Confidential record handling 
• Provider support 
• Administrative coordination

Customer Service Associate

Jollibee Foods Corporation | 2008 – 2009

• Delivered high-volume customer service with professionalism and accuracy
• Communicated clearly and empathetically via in-person and verbal interactions
• Handled multiple tasks simultaneously while maintaining attention to detail
• Resolved concerns using de-escalation and problem-solving skills
• Followed strict procedures and service standards, aligned with HIPAA-level confidentiality

MEDICAL TRAINING & CERTIFICATION

Medical Virtual Assistant Masterclass 

Sync2VA - (40 Hours)| December 2025

• Medical appointment scheduling and patient coordination
• Live scribing and medical transcription (SOAP notes)
• Medical terminology and EHR/EMR documentation standards
• Prescription refill workflows and prior authorization basics
• HIPAA-compliant PHI handling and secure clinic communication

CORE SKILLS      

• Medical Appointment Scheduling
• EMR / EHR Documentation
• Patient Intake & Charting
• Medical Transcription & SOAP Notes
• Prescription Refill Requests* Insurance Verification & Eligibility
• Medical Billing & Coding (ICD-10, CPT – foundational)
• Prior Authorization Support
• HIPAA Compliance & Confidentiality
• CRM & Data Management
• Email, Phone, Chat Support

TOOLS & TECHNOLOGY

• Microsoft Office
• Google Workspace
• Zoom* Slack
• OpenEHR
• CRM Systems

EDUCATION

Bachelor of Science in Nursing (BSN)