Misbahur Rahman

 Skills ___________________________________________________________________________________________ • Non-Technical Skills: Proofreading, Document Conversion- pdf to word/excel, Plagiarism Removing, Excel Data Manipulation using tweaks/tricks, Article/Content Writing, and Data Entry. • Basic Coding Skills: Python | Java | JavaScript | C++/C | MS-SQL | HTML • Language Skills: English, Hindi, and Urdu – All professional proficiency or above • Technical Skills include: MS Windows 7,8,8.1 and 10 and Microsoft Office 2003, ’07, ’10, ’13, ’16, O365. Active Directory Installation on MS-Windows 2016 and DNS, DHCP, WDS. TCP/IP Configuration, RIS using HP iLO Technology and windows run Commands. Ubuntu, HTML, Python, SQL, MySQL, Xampp Server. Cisco Router Configuration, Packet tracer, Server Patches. Basic Server Administration- AD, Shared Drive Management, and IT Asset Management, Profile________________________________________________________________________________________ Got 5.9 years of experience in IT as a “Windows Desktop Support-L2- Engineer” (IT System Troubleshooting and Server Support). Capable of preparing SYSTEM & NETWORK, Inspection & test the nodes & network performance, format for smooth and systematic operations. Expertise in devising & implementing various innovative troubleshooting & maintenance processes/procedures; creating a vision for objective and translating ideas into clear & actionable idea requirements & recommendations. Possess excellent interpersonal & analytical skills; utilizing a process-oriented approach towards the accomplishment of organizational goals & objectives related to IT- (System, Network, Data, And Information) Security and other domains like Data entry, Document proofreading, Article/Content writing, PDF conversion. Experience _______________________________________________________________________________________ Sr. Specialist- Windows System Admin L2 HCL TECHNOLOGIES Noida, UP, INDIA 11/2021 - Current • Did Renaming, Disabling, User’s Permission management, removing, hiding of meeting room AD group account on ARS. • Routed the incident/request according to the concerned team as per case’s requirement, and pursued data entry on Excel. • Worked on ServiceNow (SNOW) ITSM Tool, for the ticket management, and converting the pdf to word and/or excel as required. • Solved meeting room technical issues, Solved issues of VIP users in PDF conversion. Analyst-Service Desk L1, Contract HCL TECHNOLOGIES Noida, UP, INDIA 06/2020 - 10/2020 • Installed, Configured, and Administered the Software and Hardware. Managed data backups and restores for re-imaging and provided Printer Management. • Configured and Administered the WDS- Image creation for Re-Image by PXE Boot. • Provided email/chat/call/ticket management with respect to troubleshooting. • Administered and audited the security of Systems and Network Resources. • Worked on ServiceNow (SNOW) ITSM Tool, for the ticket management. • Worked on different Citrix Based Web-Tools and Applications to resolve issues. IT Helpdesk Engineer NRSF HOMES BIHAR, INDIA 01/2019 - 10/2019 • Installed, Configured, and Administered the Software and Hardware. • Managed data backups and restores for re-imaging and provided Printer Management. • Configured and Administered the WDS- Image creation for Re-Image by PXE Boot. • Provided email/chat/call/ticket management with respect to troubleshooting. • Administered and audited the security of Systems and Network Resources. DL1, Contract Wipro BPS Delhi/NCR, INDIA 05/2015 - 06/2016 • Installed, Configured, and Administered of Software, hardware-parts, and other Network-hosts. • Managed data backups and restores for re-imaging and provided Printer Management. • Configured and Administered the WDS- Image creation for Re-Image by PXE Boot. Managed Disk & Device and IT Assets. • Provided email/chat/call/ticket management with respect to troubleshooting. • Administered and audited the security of Systems and Network Resources. • Worked on & managed the tickets assigned (or handed over) to me by the Helpdesk or other Team members. Tech Support Executive Silisol Technologies Seoul, South Korea 08/2014 - 04/2015 • Installed, Configured, and Administered of Software, hardware-parts, and other Network-hosts. • Managed data backups and restores for re-imaging and provided Printer Management. • Configured and Administered the WDS- Image creation for Re-Image by PXE Boot. • Provided email/chat/call/ticket management with respect to troubleshooting. Managed Disk & Device and IT Assets. FMS Engineer, Contract GMR-Energy DELHI, INDIA 05/2014 - 07/2014 • Installed, Configured, and Administered of Software, hardware-parts, and other Network-hosts. • Managed data backups and restores for re-imaging and provided Printer Management. • Configured and Administered the WDS- Image creation for Re-Image by PXE Boot. • Provided email/chat/call/ticket management with respect to troubleshooting. Managed Disk & Device and IT Assets. • Worked on ServiceNow (SNOW) ITSM Tool, for the ticket management. • Worked on different Citrix Based Web-Tools and Applications to resolve issues. Ass. System Er., Contract MeritTrac Services DELHI, INDIA 11/2013 - 05/2014 • Installed, Configured, and Administered of Software, hardware-parts, and other Network-hosts. • Managed data backups and restores for re-imaging and provided Printer Management. • Configured and Administered the WDS- Image creation for Re-Image by PXE Boot. • Managed Disk & Device and IT Assets. Managed the repair of scrap devices to be re-used again. • Provided email/chat/call/ticket management with respect to troubleshooting. • Worked on ServiceDesk ITSM Tool, for the ticket management. • Worked on different Citrix Based Web-Tools and Applications to resolve issues. IT Support Servitium IT Soln. DELHI, INDIA 09/2012 - 10/2013 • Installed, Configured, and Administered of Software, hardware-parts, and other Network-hosts, and OS or Utility Software like testing tools in HP ProLiant-Blade Servers using iLO Technology. • Managed data backups and restores for re-imaging and provided Printer Management. • Configured and Administered the WDS- Image creation for Re-Image by PXE Boot. • Managed Disk & Device and IT Assets. Managed data entry for bookkeeping. • Provided email/chat/call/ticket management with respect to troubleshooting and converted pdfs. • Managed vendor IT Support, when required. • Learned Basics in Versions of Linux OS like Ubuntu, Fedora, and Centos. • Handled training projects like Repairing 100-200 computers and keeping them ready for device availability. Posted Job Descriptions and needs on the company blog. Education ________________________________________________________________________________________ Bachelor of Technology Al Falah University Haryana, INDIA 07/2016 - 05/2019 • Graduate in Computer Science Engineering Polytechnic- Engineering Jamia Millia Islamia DELHI, INDIA 07/2009 - 12/2012 • Diploma in Computer Engineering Certification_________________________________________________________________________________________ • GOOGLE IT SUPPORT PROFESSIONAL: Verify @CREDLY for Badge: https://www.credly.com/badges/8c08567a-fa-ce4-f97c331114ad?source=linked_in_profile