Misael Porras

. . Misael Porras Venezuela - - in/misael-porras-a SUMMARY I'm a Senior Sales Development Representative with two years worth of experience with customer service, inbound and outbound marketing, cold calling, CRM use, Facebook/Instagram (Meta) Ads, social media content creation and team management. Currently working as a SDR Team Leader for a home improvement B2C company based in Florida. EXPERIENCE Team Leader Digital Outsourcing Venezuela January 2023 - Present, Florida, United States • -Monitored and supervised a team of four to consistently achieve 100% of quota. • -Engaged and qualified leads through cold calling and social media. • -Setted up 3+ meetings per day and demos for the sales team. • -Provide feedback to marketing and product teams on customer conversations. • -Tracked and recorded activities in CRM software. • -Provided detailed reports on customer interactions. Sales Assistant Los Caobos C.A March 2021 - August 2022, Venezuela · On-site • -Assisted customers with purchases and product recomendations. • -Managed customer relationships and provided exceptional customer service. • -Resolved customer complaints and issues via phone, while fostering a positive relationship. • -Developed and implemented strategies for increasing sales and expanding customer base. • -Managed the debt collection process for late customers with persuasiveness and professionalism. • -Analyzed data to identify trends and develop insights that generated new sales opportunities. EDUCATION Bachelor of Science - Industrial Engineering Technology Universidad José Antonio Páez • Valencia, Carabobo • 2020 SKILLS Industry Knowledge: B2C Marketing, Lead Generation, Cold Calling, Research Skills, Marketing, Training, Customer Service, Outbound Marketing, Customer Experience, Customer Service Management, Sales, Debt Collection, Customer Satisfaction Tools & Technologies: Facebook Ads Manager, Microsoft Excel Interpersonal Skills: Team Leadership, Problem Solving, Communication, Analytical Skills Languages: English Languages: English, Spanish