Misael Pinedo | Freelancer Resume

Misael Pinedo, MBA 598 Pierpont Drive, Costa Mesa, CA, 92626 Phone No:- Email:-Job Objective: Seeking a technology position where I can make the best use of my problem-solving, customer-service and communication skills, and experience in identifying, researching and resolving various technical issues to provide support to end users and increase organization's growth. Summary of Skills: Skilled in troubleshooting, software installation, keyboards and memory chips on laptops and desktops Effective communication and customer-service skills in providing technical support or fixing issues via phone and chat and building good rapport with clients or customers Ability to diagnose and resolve on-site and remote computing problems Well-developed understanding of ITGC and SOX 404 Controls including but not limited to Access and Authentication, Information Security, Business Continuity, Disaster Recovery, Computer Operations, Change Management, SDLC, Patch Management, Cloud Computing, Antivirus, Firewalls, VPN, Intranets, and Data Integrity. Analytical and problem-solving skills with keen attention to detail Knowledge of networking principles, operating systems, LAN and WAN, Microsoft Office Suite and Windows, communication software, virus protection, peripheral hardware devices and other internal components Ability to operate comfortably and effectively in fast-paced work environment, and effectively prioritize and execute tasks under pressure Work Experience Third-Party Risk Analyst, Management & Support, Contingent Worker Experian, Costa Mesa, CA, January 2019 – March 2019 Provided computer support and third-party operational management support to include day-to-day operations, self-assessments, maintenance and problem resolution of vendor controls, information security, equipment, data privacy and protection Installed, configured, tested, monitored, maintained, and troubleshooting software problems, and creating data metrics Documented all pertinent end-user information, including name, contact details, and nature of problem or issue Managed and maintained reports for analyzing common complaints, and following up with customers to ensure their full resolutions Assisted in preparing, maintaining, and following procedures for monitoring risk, key performance indicators, regulatory trends, and provided statistics and reports to senior management. Senior Associate, Corporate Audit, Contingent Worker December 2018 - January 2019 Software Specialists Inc, Thousand Oaks, CA Client: Amgen Delivered exceptional customer service to end-users by providing technical support related to Microsoft Products such as MS Office, Windows Operating Systems, and SharePoint Assisted in documenting, tracked audit deficiencies and corrective actions, monitored problems to ensure a timely resolution, and developed management metrics using pivot tables Responded to telephone calls, emails, and personal requests, managed audit software permissions Coordinated, diagnosed, and resolved incoming employee calls Provided case status updates to both management and end-users Supported and maintained effective relationships with users Internship: Internal Audit, Risk & Compliance, Seasonal, Experienced Associate August 2018 – October 2018 Pricewaterhouse Coopers, Los Angeles, CA Client: CBRE Supported the planning, analysis, testing, documentation, training, and presentation of CBRE ITGC SOX Program Facilitated process and control meetings and interviews during IT Control discovery and planning phases Prepared IT and business process meeting notes and shared with the rest of the assurance team Coordinated the review of SOC-1 and SOC-2 reports for critical applications with Service Delivery Centers worldwide Gathered and collected documentation for SOX testing and used various file-sharing systems. Collaborated with the IT and Internal Audit Departments using collaboration tools such as SharePoint and Google Docs, and supported the department remotely, onsite and on call. IT Compliance Analyst & BSA Liaison September 2017 – August 2018 Banc of California, Santa Ana, CA Participated in daily, weekly and monthly review of monitoring controls for all critical applications and database Performed quality reviews on the user provisioning reporting to ensure accuracy and completeness on systems such as Fiserv, Encompass, SharePoint, Blackline, Fedline, Active Directory, and servers such as SQL and File Server Coordinated the annual Information Security/GLBA Risk Assessment, and prepared work papers for annual IT SOX audits performed by accounting firm, ensured internal IT Policies were being followed, evaluated the IT Environment Assisted the IT Manager with paper quality review and used Excel Pivot Table functions to create reports. Obtained IT Helpdesk Ticket documentation and verified internal controls were being timely approved and resolved. Coordinated report requirements and role-based permissions with SharePoint Engineer, Solutions Architecture, and Systems Engineering IT Specialist, Accounting Assistant, BCP/DR/InfoSec/Vendor Management Coordinator January 2011 – May 2012 Pacific Alliance Bank, Rosemead, CA Provided services to employees with technical problems and IT issues, including desktop, laptops or software Coordinated annual Business Continuity, Disaster Recovery testing, Patch Management, Anti-Virus, and interactions with third-party service providers, service desk and IT support, collocation and the data center. Diagnosed and repaired PCs, including hardware component u, and virus cleanup Performed data backups and disaster recovery operations, system automation and configuration, updated and rebooted systems as required Assisted the CFO/ISO with daily accounting activities such as GL, Bank reconciliations, wire transfers, treasury management, accounts, payable, and information security reporting Audit Experience: Senior Auditor, AVP, Citibank, Fort Lauderdale, FL July 2015 – March 2016 Internal Auditor, California International Bank, Westminster, CA April 2014 – March 2015 Staff Auditor, Farmers & Merchants Bank, Seal Beach, CA September 2013 – December 2013 Senior Internal Auditor, Banc of California, Irvine, CA May 2012 – August 2013 Audit Associate, Audit One, LLC, Santa Fe Springs, CA July 2008 – December 2010 Education: Bachelor of Science, Computer Science, University of the People, 2021 (Expected) Master of Business Administration, University of Redlands, South Coast Metro. CA, 2015 Bachelor of Arts, Accounting, California State University, Fullerton, CA, 2008 Training: Microsoft Virtual Academy, Introduction to Microsoft PowerShell with SharePoint Server 2019 Google IT Support Professional Certificate (in progress)