Mirza Sarne Santos

Mirza Sarne Santos San Isidro, Lapaz, Tarlac 2314-Mobile#- Date of Birth: December 20, 1975 OBJECTIVE Experienced customer service representative for few years, approachable and hardworking individual with an exceptional ability to check and respond to the mails, attend to the phone calls and respond to the on-desk queries. Good understanding of the commands and executing the same with perfection. Excellent communication skills with ability to interact with the clients and help them with the supporting information. Patient and pleasant, with a demonstrated ability in communicating with people from different backgrounds. _____________________________________________________ WORK EXPERIENCE - Sitel Philippines Tarlac City December 2015 – May 2016 Customer Service Representative Handling Inbound Calls from US account for a big office supply chain in US Sutherland Philippines Tarlac City January – March 2014 Customer Service Representative Responds through calls to customers follow up and inquiries for a flower company in the US Sharp Travel and Tourism LLC Dubai, UAE May 2011 – April 2013 Travel Consultant/ Receptionist Handling all phone queries for booking and ticketing. Issuing airline tickets and hotel bookings. London Creek Hotel and Apartment Dubai, UAE June 2007 – November 2008 Font Desk/ Reservations Accepts and welcoming guests for check in and handling hotel reservations. KGB Phil. Makati Philippines March 2003 – April 2007 Customer Service Representative Handling directory assistance calls for US account EDUCATION College of San Juan de Letran, Manila – Undergraduate SY 1995 -1997 AB Communication Arts Far Eastern University, Manila – Undergraduate SY- BS Medical Technology Colegio Del Buen Consejo, Pasig City -Graduated SY 1992 Elementary to High school SKILLS Capable of MS Office Proficient in English written and verbal Social Media savvy Effective and multi – tasking Strong organizational and customer service skills Ability to work well under pressure Resourceful and flexible