Mirza Muhammad Akhte

FLAT NO-12, BLOCK 6C, PHA HOUSING SOCIETY SECTOR I-11, ISLAMABAD. Cell#-,--- Mirza Muhammad Akhter Objective I consider myself to be lively easy outgoing person who can work hard to achieve tasks set. I would like to work in a challenging and rewarding environment, where I can continue to develop my skills, and on the above I want to explore the sky limits according to my available qualities. Profile I am a competent project Leader/ Assistant having experience working with multiple teams across different departments. I have a proven track-record of delivering projects on time and under budget. Personal Information Name: Mirza Muhammad Akhter s/o Ghous. Mirza Muhammad Age:36 Y, CNIC :-, Nationality: Pakistani Religion: Islam Marital Status: Married. Residence:- ISLAMABAD (Pakistan) Passport:- Valid Experience NOV 2010- Continue, Islamabad Electricity Supply Company Ltd. (IESCO) Government of Pakistan ADMN ASSTT  Assisting two Directors  Prepare all typed correspondence and documentation including reports, specifications and tenders  Faxing, photocopying and filing of project material  Dictaphone transcription  Meeting and travel co-ordination  Provide switchboard relief, as required  Other duties as assigned DEC 2007_ OCT 2010 ZONG TELECOM (PVT) LTD. Islamabad Customer Services Officer/ Executive (CSO/CSE) JOB SUMMARY: Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Exclude individuals whose duties are primarily sales or repair. ESSENTIAL FUNCTIONS: 1. Monitors and assigns work to Customer Service Representatives, while performing all the tasks of a Customer Service Representative. 2. Trains, explains tasks, and assists in the solution of problems. 3. Receives customers' requests by telephone or mail, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person. 4. Analyzes transactions, corrects records, and adjusts errors. 5. Searches company records under ZIP code, name, account number, etc., using CRT, computer printout, or requisition information from factory. 6. Traces status of orders through Expediting Department. 7. Resolves customer questions related to orders, takes orders as needed. 8. Maintains liaison with other departments for order completion. 9. Writes up order, mails catalog, samples, price quotations, and similar data to customer, as required. 10. Responds to customers' requests via telephone or mail, using typewriter or personal computer when necessary. 11. Contacts customers to ascertain data omitted on orders. 12. Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required. 13. Processes all insurance agents' orders and courtesy sales originating through mail. 14. Prepares and forwards preliminary paperwork to Returns and Replacements on problem orders and gifts not received. ADDITIONAL RESPONSIBILITIES: 1. Provides switchboard relief as needed. 2. Assists in Returns and Replacements as needed. 3. Performs other allied duties as assigned by supervisor. EXPERIENCE AND BACKGROUND: One (1) year's experience. Knowledge and ability—English and grammar. Pleasant telephone voice/manner, ability to operate simple office equipment sufficiently to perform the job. Ability to compose correspondence. APRIL 2008- DEC 2009 Allied General Trading Rawalpindi Office Manager/Assistant  Fulfills all daily tasks regarding office management.  Manage stores and delivering the goods in time.  Manage the office staff and make them efficient  Implemented my personnel skills to fulfill tasks. APRIL 2007-APRIL 2008Standard Chartered Bank Islamabad Group Leader  Increased sales from Rs10 million to Rs35 million.  Doubled sales per representative from 5lac to10lac.  Suggested new techniques to subordinates how to increased sales. MAR2005-FEB 2007Standard Chartered Bank Islamabad Business Development Executive  Increased personnel sales from 5lac to 20lac.  Managed targets routine works and dispersing per day reports.  Implemented personnel devoted and competitive skills. JAN2004-MAR2005 Logistics International. Rawalpindi. Office Manager/Assistant  Fulfills all daily tasks regarding office management.  Manage stores and delivering the goods in time.  Manage the office staff and make them efficient  Implemented my personnel skills to fulfill tasks. DEC 2002-DEC 2003 Rawalpindi. EFU LIFE INS CO. Office Assistant.  Making reports regarding to daily insurance work  Keep data filing and office records  Implemented my personnel skills to fulfill tasks. - P.A.C.E College. Rawalpindi. Office Executive/Assistant  Keep student track records and maintaining data.  Received instructions and implemented on file.  Developed Excellence in office management. Education Professional Education Skills Other’s Interests Reference  M.ED from PRESTON UNIVERSITY ISLAMABD.(1200/918 (2016)  B.ED FROM ALLAMA IQBAL UNIVERSITY IBD. ( 900/619 (2015)  Graduation from the University of the Punjab (800/377 (2010).  Intermediate from Federal Board Islamabad (1100/603 (2003).  Matric Science from Federal Board Islamabad (850/484 (1999). Basic Computer Course from Pakistan Advanced College Of Excellence. (Duration 6-Months).  F.C.C, DOS, ‘INTERNET’, ‘’E-MAIL’’ from Pakistan Advanced College Of Excellence. (Duration 3Months).  ‘’ENGLISH LANGUAGE’’ ( Phoning, Listening, Writing, etc) from Pakistan Advanced College Of Excellence. (Duration 3-Months).  Typing Speed (40w/m).  Key Depression (12000p/h)  Read, Write and Speak English, Urdu, Punjabi, and Local Languages of Rawalpindi and Islamabad Fluently. Interviewer of FIRST PAKISTAN YOUTH PARLIAMENT. I was the member of the Rawalpindi cricket club and was playing cricket at good level/ standard, Participant and member of the local debating society of Rawalpindi/Islamabad and participant in various debating seminars/ competition and Reading Books, Traveling, Tourism, Hiking, Computers. Reference will be provided on demand.