Mirth Inojales

• Comfortable in working on US hours, and very familiar with the time difference between the different time zones of US.
• Flexible with shift and schedule changes
• Can work under pressure even with minimal supervision
• Keen attention to details and processes
• Six long years spent in the BPO industry has enhanced my fluency in both verbal and written English communications 
• A team player and goal driven.

I am an experienced customer and tech support specialist with vast knowledge and experience with:

Technical Support

• Highly knowledgeable on computer software troubleshooting on both operating system environments of Windows and Mac
• Knowledgeable in Computer Networking involving router, modem, Wi-Fi Mesh setups and all types of network based devices.
• Adept in working over remote assistance and walkthrough guides.
• Can provide comprehensive troubleshooting steps to customer via phone 

Customer Service and Sales Representative

• Can provide excellent customer experience to all types of customer
• Can work with or without direct client supervision
• Familiar with several CRM system of different companies
• Comfortable and enthusiastic in selling products

Very familiar in handling administrative tasks

• Familiar with working on escalation cases and back office jobs
• Highly proficient in utilizing all MS Office products. (MS Word, PowerPoint, Publisher, Excel, Outlook, One Note)
• Can do macro jobs on MS Excel and other advance MS Excel features
• Expert in the use of G Suite 

Email and chat support

• Familiar in working through remote chat environment. Uses Logmein123 as main remote software but is familiar with other applications like TeamViewer, Join.me, Zendesk and ViewmyPC
• Can type 80wpm and has excellent written English skills 
• Knows proper email etiquette
• Familiar with all kinds of email clients (older and later versions of Outlook, Live mail, Thunderbird, Eudora, Incredimail, Windows 10 Mail app, Mac Mail and mobile based email clients)

Social Media Management 

• Familiar with the usage of Hootsuite in managing multiple Social Media platforms for marketing purposes and generating influence with the use of Social Media platforms like Facebook, Instagram, Twitter, LinkedIn, Tumbler, Pinterest and Google +
• Can create and edit pictures and videos with common tools like Canva, Adobe Photoshop, VSDC video editor and Vegas PRO video editing application.