Mirla Cano

MIRLA CANO PORTFOLIO YOUR NEXT ROCKSTAR VIRTUAL ASSISTANT ABOUT ME HI! I AM MIRLA Virtual Assistant I worked as a billing specialist for Sprint. I mainly handled billing calls like issues or disputes, but I would also do the occasional simple tech support calls. I became an ESL teacher right after graduating college, I have background experience in market research where I gather data information on politically related issues. I have attended real estate intensive training as well. I am currently working as an Operations VA with MFS where I help my clients track their freight. MY EDUCATION Visayas State University BS in Secondary Education with Majors in Biological Sciences- MY EXPERTISE Tracking Email Management Utilized tracking tools such as MacroPoint, google maps, etc. Communicate with the carrier about the status of a shipment, and hours of service availability of the driver running the load Organize emails and prioritize tasks that are urgent. Send and respond through emails for updates. Make sure everything is in place and good to go. Booking Attention to Detail Booking loads with carriers who will agree to run the freight with a reasonable amount that the customer is willing to pay. Qualifying carriers and the equipment that are available are what the customer has requested. Checking and validating BOLs/PODs to process invoices. P X E E R K I E R N O C E W Customer Care Representative (Billing Specialist) Convergys Cebu PH, Mar 2017 - Jan 2018 Handled calls for US Telecommunications Company regarding billings, answering product questions and general inquiries. ESL Teacher (Online) 51Talk PH, Oct 2020 - Jan 2022 Organized coursework and learning materials and assessed student's progress and, wrote reports. Phone Interviewer (Project-Based) Dynata Global SSI, Jun 2022 - Aug 2022 Called system-generated phone numbers and screens to qualify voters in the US and conduct surveys about political concerns. Operations VA My Freight Staff, Sept 2022 - Now Oversees day-to-day operations of the company. Tracking loads, sending emails to carriers, updating customers about the status of their orders, reviewing documents, and validating BOLs/PODs. MY RECENT WORK SAMPLE WORK Checking the status of the shipment, getting PODs to confirm delivery, and giving the client an update from time to time. Year: 2022 - Now CLIENT'S FEEDBACK I only give the best service to my clients and help them grow their company. Client : Kevin Year : 2022 - Now DAILY COMMENDATION "Fast and efficient" I get that every day and it encourages me to give my all when I am appreciated for my hard work. Client : Hannah Year : 2022 - Now MY CONTACT --live:mtcano64752 THANK YOU