Miriam Oleah

MIRIAM OLEAH CONTACT Gbagada, Lagos Nigeria-- PROFILE Results-driven Sales & Operations Manager with 12+ years of experience leading teams, optimizing processes, and driving business growth. Proven ability to enhance customer experience, build strong client relationships, and deliver operational excellence. Strategic, calm under pressure, and dedicated to fostering collaboration and innovation. KEY SKILLS EXPERIENCE Communication skills Resourcefulness Creative problem solving Responsiveness/Time management Project management Multitasking Customer Service Goal setting and analysis Leadership & Team player Collaboration RETAIL IMPROVEMENT MANAGER – Travelex Retail Nigeria• Lagos, Nigeria June 2022- January 2025 CERTIFICATIONS Anti- money laundering Signature verification How to identify counterfeit notes Security trainings Terrorism Compliance Data protection Workplace behavioral module Anti- bribery & Corruption. Health and Safety • • • • • Optimized customer journey and implemented remedial improvements to enhance service delivery. Led retail business development projects and identified growth opportunities. Managed manpower allocation and operational hours to maximize trading efficiency. Ensured compliance with business processes through audits, reporting, and escalation. Supported leadership in market analysis, regulatory engagements, and strategic decision-making. OPERATIONS MANAGER – Travelex business solutions Nigeria ltd • Port Harcourt, Rivers state. April 2020 – May 2022 • • • • • Supervised verification, enrollment, and training of encashers and operators on the Argos Basic application. Led customer service operations, ensuring prompt issue resolution and service excellence. Managed internal staff, contractors, and security teams to optimize efficiency and compliance. Prepared and submitted end-of-day reports while handling key business correspondence. Acted as a deputy to the head of business, liaising with external stakeholders to drive operational success. MIRIAM OLEAH CUSTOMER SERVICE TEAM LEAD- Travelex business INTERESTS Literature Music Volunteering Travel solutions, ARGOS, Unit, September 2016 - December 2019 • • • Conducted comprehensive training sessions for encashers on the Argos Basic application, including hands-on simulations. Led pre-opening debriefings to ensure operational readiness of centers and personnel. Oversaw cash logistics, including vault transfers, secure packaging, and distribution processes SALES CONSULTANT – Travelex Retail Nigeria limited. Lagos, Nigeria. • • • • • • June 2008 – September 2016 Assisted customers with seamless BTA/PTA transactions, ensuring compliance with regulatory requirements. Managed KYC documentation, ensuring proper digitization, secure filing, and adherence to compliance standards. Monitored sales and purchase performance, analyzing KPIs to drive operational efficiency. Collaborated with team members to refine sales strategies and enhance customer experience. Completed all mandatory training and stayed updated on evolving foreign exchange policies. Addressed customer feedback and inquiries, ensuring timely resolution and service excellence. EDUCATION BACHELOR’S DEGREE 2007 University of Ado-Ekiti – Economics