Miriam Mae De Leon

MIRIAM MAE DE LEON Block 63 Unit 28 Jade Residences Malagasang 1 Imus, Cavite City Mobile number:- Email:- PROFESSIONAL SUMMARY Highly enthusiastic customer service professional with 4 years’ client interface experience. Results-driven as Merchant Acquiring Support Associate and Customer Maintenance Associate with proven ability to establish rapport with clients. SKILLS HIGHLIGHTS Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Large cash/check deposits expert Telephone inquiries specialist Time management Spreadsheet management Microsoft Office proficiency Results-oriented Self-directed WORK EXPERIENCE VIRTUAL ASSISTANT September 2016 – Present Done property information search to both UK and US account. Also handled cold calling to FSBO’s and expired listings. CITIGROUP BUSINESS PROCESS SOLUTIONS PTD. LTE. Merchant Acquiring Support (Philippines) | February – August 2016 Handles Merchant inquiry for all Citibank Merchant partners. Email monitoring / Email support for all Citibank Merchant partners. Handles manual posting of all Citibank merchant transactions. Day 1 checker of all merchant transactions. Daily productivity custodian (EG system) CITIGROUP BUSINESS PROCESS SOLUTIONS PTD. LTE. Customer Maintenance Team (Australia) | May 2012 – February 2016 Handles Change of Address function for Australian Citibank customers. Handles Change of Personal Details function for Australian Citibank customers. Handles Easipay (payment) set-up and cancellation request for Citibank Australian customers. Document all Customer related request for Australian Citibank customers. Handles DNC (Do not Call) checker function for Australian Citibank customers. EDUCATION AND TRANING Bachelor of Secondary Education Major in Technology and Livelihood Education,- TARLAC COLLEGE OF AGRICULTURE – Tarlac, Malacampa Camiling, Philippines