MIRIAM LOURDES OCAMPO QUIÑONEZ
EMAIL:-
Dedicated and results-driven professional with over a decade of experience in sales, customer service, and translation. Proven success in increasing sales, managing inventory, and providing outstanding customer support. I am a skilled translator with proficiency in English and Spanish. Eager to bring a strong work ethic and diverse skill set to a dynamic team.
PROFESSIONAL EXPERIENCE
Freelance Translator and Transcriptionist
Upwork, Guru (2017- Current date)
Proficient Freelance translator specializing in written English Spanish and Spanish-English communication.
Completed over 350 projects and accumulated more than 800 hours of registered work on platforms such as Upwork and Guru.
Achieved top-rated status with a 100% job success rate.
Portfolio and client feedback available on Upwork: https://www.upwork.com/fl/miriamocampo.
Sales and Marketing Representative /Inside sales
Arrow Components, México, Zapopan, Jal. -)
Successfully served as a Sales and Marketing Representative, contributing to the company's growth and success
Managed quotes with multiple suppliers, ensuring competitive pricing and timely responses.
Facilitated effective communications by handling English-Spanish translations of emails and letters for management and customers.
Executed order entry processes with precision and accuracy.
Demonstrated expertise in Inventory Management (VMI) to optimize stock levels and enhance operational efficiency.
Proactively followed up on sales forecasts, contributing to strategic planning and goal achievement.
Managed customer material returns efficiently, enhancing client satisfaction.
Provided vital support for outside sales, collaborating with the team to drive business development initiatives.
Customer Supply Analyst /Inside sales
Freescale de México, S de RL de CV (Previously Motorola de México),
Guadalajara, Jal. -)
As a Customer Supply Analyst, I played a pivotal role in ensuring seamless operations and customer satisfaction within the highly dynamic electronics industry.
Primary Customer Liaison: Acted as the primary contact for prestigious clients such as Continental Automotive, Celestica, Flextronics, Nokia, Motorola, Avnet, Arrow, and Future. Managed relationships with an estimated annual account value of $20,000,000.
Strategic Sales Support: Conducted meticulous sales forecast follow-ups, providing valuable insights for strategic planning and resource allocation.
Efficient Logistics Management: Oversaw the end-to-end logistics process, including order entry, delivery coordination, and resolution of availability issues. Proactively managed material returns to ensure a streamlined supply chain.
Leadership and Innovation. Spearheaded the implementation of a customer attention center in Guadalajara, Mexico for U.S., and Canadian customers, demonstrating leadership skills as a team leader in 2006. This initiative significantly enhanced communication channels and customer support effectiveness.
Education
ITESM Campus Guadalajara -)
Bachelor’s degree in international business
Advanced English Composition (course of 6 semesters)
Skills
Proficient in Microsoft Office Suite
English 98% proficiency
Relevant Courses:
Creative Writing in English (Laredo Public Library, 2012)
Creative Writing in Spanish (SOGEM, writer’s school, Guadalajara, Mexico, 2008)
