Miriam Kingsley Agbakwuru

Miriam Kingsley-Agbakwuru Business Process and Project Manager- https://www.linkedin.com/in/miriam-agbakwuru - Portfolio Professional Summary Versatile Project Manager and Business Systems Specialist with over 3 years of experience driving client success across consulting, coaching, event planning, and digital marketing industries. Expert in managing inbound client communications, qualifying leads through discovery calls, and coordinating service delivery between internal teams and external stakeholders. Skilled in creating Statements of Work (SOWs), maintaining CRM records (HubSpot, Pipedrive), and optimizing workflows through automation and integration. Adept at working in fast-paced, fully remote environments where precision, communication, and tech-savviness are essential. Passionate about streamlining systems that support sales, project execution, and long-term client relationships. EXPERIENCE Executive Assistant | Project & Systems Manager Unsiloed​ ​ ​ ​ ​ ​ ​ ​ January 2023 –Present, U.S.A •​ Spearheaded the optimization of company operations by managing all internal tools, systems, and applications to ensure seamless functionality across a fully remote team. Designed and implemented end-to-end workflows, automations, and third-party •​ integrations, reducing manual work by over 60% and significantly boosting team productivity. •​ Built a custom ClickUp ecosystem from scratch, including dashboards, workload views, Gantt charts, and SOP libraries to streamline task management and enhance cross-functional collaboration. •​ Led documentation of business processes and developed scalable Standard Operating Procedures (SOPs), empowering team members to work autonomously and maintain consistency. •​ Supported executive leadership through strategic calendar, inbox, and communications management, ensuring alignment between business priorities and project execution. •​ Oversaw project tracking, deliverables, and reporting, keeping all departments aligned and on pace with company OKRs and deadlines. Executive Assistant and Project Manager Otibo Designs (Event Company and African Store)​ September 2021 -November 2023, USA ●​ Managed communication and interactions with clients for both event planning and retail operations, ensuring an increase in satisfaction rate. ●​ Successfully managed events within budget and client expectations, ensuring on-time completion. ●​ Documented and implemented business processes within Trello software and Dubsado, streamlining workflows and centralising contracts, invoices, and proposals in one interface. This resulted in an 85% increase in team efficiency and a 70% reduction in event planning time. Administrative Assistant and Account Officer The Brook Church Uyo​ January 2018 - August 2021, Nigeria ●​ Managed and maintained essential office procedures, ensuring smooth daily operations and efficient workflow. ●​ Effectively communicated with various stakeholders, including donors and members. Maintained accurate and organised account information within relevant systems. ●​ Balanced accounts monthly, processed invoices, and handled other financial tasks, ensuring accurate financial records. EDUCATION Bachelor of Science in Chemistry University Of Uyo • Nigeria • 2013 Masters of Science in Physical Chemistry University Of Uyo • Nigeria • 2018 CERTIFICATIONS ClickUp Power User ClickUp Expert ClickUp University - 2024 Project Management & Business Analyst Digitech Technology School, London - 2024 Certificate of Internship Nobel Learning • 2023 Project Management Certificate of Completion HOPM • 2023 SKILLS ClickUp, Monday.com, Pipedrive, Hubspot, Trello, Canva, Zapier, Dubsado