Mirenei Tampus

Mirenei T. Tampus Email add.-• skype: mirenei1 • mobile: - PROFILE Advanced technical skills with 7 years of experience in IT Administration. Involves in researching and developing to improve IT operations. Able to evaluate proposals and provide recommendations to purchasing IT related materials and or services. Additional skills in graphic designing and e-book formatting, well-versed in MSOffice and Adobe Suites Applications at any platform (windows and mac) CORE COMPETENCIES • Problem Solving • • • • Managing Change Flexibility Customer Orientation Initiative PROFESSIONAL EXPERIENCE PMAXGlobal | General Maxilom Ave Ext, Cebu City, Cebu Philippines IT Help Desk Support | December 10 2018 – present • Monitor and respond quickly and effectively to requests received through the IT Help Desk • Monitor Help Desk tickets and process first-in first-out based on priority and escalate as necessary • Managing users and security groups in Active Directory • Managing Microsoft Outlook account creations and managing distribution groups • Assist with setting up computers for new users • Experience creating or updating technical documentation • Manage PC setup and deployment using standard hardware, images and software • Perform workstation hardware and software upgrades as required • Work on special projects as they arise • Provide exceptional customer service and support to the end users • Provide remote support for external users. • Managing Office 365 and Skype for Business Administration account. • Sophos End-point Alert Monitoring. Berkeley Books Pte. Ltd | 61 Tai Seng Avenue, #02-12 Singapore 534167 IT Executive and Ebook/Graphic Designer | May 16 2011 – June 30, 2018 IT Executive: • Maintain and administer Servers (Windows Server 2003/2012R2 and Mac OS X), Active Directory, SQL Database, File and FTP. User creation/deletion, File sharing and permission, Hard disk management and reporting. • • • • • • • • • • • • • Install and troubleshoot computer hardware, software and operating systems like Macintosh and Windows. Perform Installation of Security updates and patches. Provide solutions to technical problems encountered by users. Provide advice and training to new users. Perform installation and troubleshoot Applications such MSOffice-, Adobe CS/CC (Dreamweaver, Indesign, Illustrator, Photoshop), Skype, FTP and Sage 300ERP. Install and troubleshoot Network (LAN), Printers and End-point security. Perform installation and troubleshoot Email for Applications such Outlook, Thunderbird, Mac Mail and mobile devices. Manages Network Firewall (Sonicwall) including policy configuration, content filtering services (CFS), Access rules, SSL-VPN setup. Provide remote support to staff and freelancers (local and overseas) Perform data backups and disaster recovery operations. IT equipment and software licensing procurement and management. Administer Dropbox, Adobe CC, Extensis Suitcase, Wireless Router, Cumulus, Email Administration: Singtel OneOffice and Google Cpanel. Graphic Designer and E-book formatting: • Work independently. Manage own daily and weekly workload. • Contribute publication improvements of e-books as well as research and development. • Knowledgeable with XML, HTML, CSS. • Re-layout books for e-book conversion, using Adobe Suites. • Typesetting, PDF editing and photo touch-up, • Knowledgeable in graphics and typography. • Able to use MAC and Windows OS Applications. • Meticulous, with good filing skills and can do multitasking • Adobe CS-CC (Adobe Acrobat Pro, Adobe Photoshop, Adobe Dreamweaver) • MSOffice Applications Xlibris Phils,. Inc. | 6th Flr. TGU Bldg., IT Park Lahug Cebu City Book Interior and E-book Designer | April 27 2009 – March 11, 2011 • Layout Books through Indesign CS3, CS4, CS5 software and MSWord. Also, includes image modification using Adobe Photoshop. • Ensure that the book is well-formatted according to standards and always guarantee customer satisfaction. • Ebook Formatter, Convert InDesign book Layout to Epub and mobi . • Well-versed with Adobe Suites and MSOffice Applications. EDUCATION University- | University of San Carlos | Talamban Cebu City Bachelor of Science in Computer Engineering (Graduated Oct. 2004). Secondary- Saint Alphonsus Catholic School | Philippines Primary- Babag I Elementary School | Philippines SEMINARS • • • • • Work Attitude and Values Enchancement ( WAVE ) ( 7 hrs ) Lean Six Sigma Overview ( 4 hrs ) Total Productive Maintenance Overview ( 4 hrs ) Information Technology ( IT ) Security Awareness ( 1 hr ) Contamination Control ( 2 hrs ) REFERENCES • Ederlyn Espelita-- • Victor Ma Finance Controller (Berkeley Books Pte Ltd)-- ext 601 • Betty Teo Accounts (Berkeley Books Pte Ltd)-- • Nerissa Theodorus Accounts (Berkeley Books Pte Ltd)-- • Jindel Lagunda HR Kelly Services--