MIRASOL MENDOZA VICTORINO, RMT, AMT
Mobile No.: -
E-mail.:-https://www.linkedin.com/in/mirasolvictorino2022/
Professional Summary:
Results-driven and HIPAA-certified Medical Virtual Assistant with a proven track record in
medical transcription, executive assistance, healthcare administration and insurance
coordination. Adept at managing administrative tasks, collaborating with clinic staff, and
ensuring compliance with industry standards. Experience in processing US healthcare
insurance AR management end-to-end. Skilled in social media management, content creation,
and utilizing various tools for efficient workflow.
Work Experience:
Prism Psychiatric Group – February 2024
HIPAA-Certified Medical Administrative Assistant/Billing Specialist
• Conducted insurance verification and eligibility assessments through Availity, TriZetto,
and various insurance portals to ensure accurate billing and reimbursement processes.
• Facilitated the processing of prior authorizations using platforms such as CoverMyMeds,
insurance provider portals, and Availity, contributing to streamlined approval
workflows.
• Managed communication channels, including fax, email, text, and calls, to enhance
patient coordination and scheduling efficiency.
• Oversaw the scheduling and calendar management for healthcare providers, ensuring
optimal patient flow.
• Collaborated with credentialing representatives, actively participating in updating
network participation for improved coverage.
• Efficiently managed the intake process for new patients, utilizing the IntakeQ/PracticeQ
EHR system to organize and maintain patient records.
• Maintained a comprehensive tracker of patient insurance information, regularly
verifying copays, coinsurance, deductible and other coverages as well as addressing
missing insurance details.
• Collaborated with the provider to handle billing processes, charge copayments at the
onset of consultation and facilitate claims, utilizing the IntakeQ/PracticeQ EHR system
and TriZetto clearinghouse to manage the practice revenue system. Tracking the
denied and rejected claims from the payers and troubleshooting to resubmit to the
payer.
• Assisting in chart note, proofreading and review.
Love and Light Psychotherapy – Jan 2024 (project-based)
HIPAA-Certified Medical Administrative Assistant
• Conducted thorough proofreading of therapists' chart documentation notes within
the EHR system - Thera Notes, providing feedback and recommendations.
• Collaborated with therapists to address any missing information needed for
comprehensive chart documentation.
• Assisted in medical billing processes, including the charging of copays and efficient
processing of invoices for therapy appointments as well as coordinating with
medical billing staff.
WholeMind - April 2023 to January 2024
HIPAA-Certified Medical Virtual Assistant – Medical transcriptionist/Executive assistant
● Proficiently handled medical transcription of patient encounters in psychiatric mental
health outpatient setting with different EHR systems such as AdvancedMD, Best Notes
and Therapy Notes.
● Conducting benefits investigations, managing eligibility and prior authorization inquiries
for commercial, Medicaid/Medicare/Tricare health insurance through phone and online
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portals and collaborated with the team about patient responsibility and insurance
reimbursements.
Successfully navigated the end-to-end process for prior authorization of procedures and
medications through portals such as Availity and CoverMyMeds.
Ensured up-to-date provider/facility credentialing status, coordinating with the
provider, credentialing representative and insurance coordinator.
Managed administrative tasks such as email, fax, referrals, calendar coordination, and
file organization.
Collaboration with clinic staffs for everyday additional tasks.
Oversaw social media management tasks, creating engaging content for provider social
media account, blogs and podcasts to help with practice marketing.
Axness Integrative Medicine/Baxter Medical Center - July 2022 to Feb 2023
HIPAA-Certified Healthcare Virtual Assistant – Remote Medical Receptionist
● Managed inbound/outbound calls for patient inquiries and scheduling.
● Coordinating effectively with clinic staff by transferring calls to the correct departments.
● Utilized the EHR system (TriMed) and CRM tools like GoHighLevel to plot long-term
patient schedules based on treatment plans.
● Generated comprehensive patient/doctor visit summary reports to help practice
analysis reports.
● Ensuring accurate entry of new patient information and insurance details into the EHR.
● Oversaw document management, organized files, data entry and managed doctor
calendars.
● Conducted insurance verification and eligibility checks and collaborated with Medical
Billing Team.
● Collaborate with new patient document forms for billing department processing.
Accenture - January 2018 - July 2022
BGC, Taguig
Partner Quality team coach, Content moderation - Google Play mobile applications
● Collaborated closely with app reviewers, conducting side-by-side evaluations, and
providing team coaching, feedback, and content audits to ensure precision and quality.
● Led weekly calibration sessions with clients.
● Performed in-depth data analysis to enhance overall performance and adherence to
quality standards of handled team.
● Collaborate with the training team to facilitate onboarding for new hires.
Customer Service Representative – Virgin mobile
● Attended to customer needs through effective handling of calls, managing phone
upgrades, driving sales, and retention efforts, while also providing fundamental
technical support, billing and troubleshooting assistance.
IStaff Inc. - September 2015 – March 2017
Emerald Avenue, Ortigas Pasig
Supervisor, Media Transcription – TVEyes
● Ensured the production team's fulfillment of responsibilities in media transcription,
including extracting keywords from Australian news and related articles.
● Provided coaching, feedback, and reporting to clients and the company to enhance
overall performance.
Scripsys Inc.
Legaspi Village, Makati
Medical Transcriptionist/Quality assurance officer
June 2006 – June 2015
● Collaborated with the manager to oversee the production area, ensuring high-quality
work, efficient turnaround times, and proper work distribution.
● Engaged in client collaboration through email, conference calls, calibration, and
feedback monitoring.
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Proficiently handled various report types (SOAP, H&P notes, Pre- and Postoperative
notes) across diverse US Multispecialty Clinic setups and practices, including radiology
facilities, family medicine, orthopedic surgery, pain medicine, psychology,
ophthalmology, and plastic surgery.
Conducted editing of voice recognition reports in Radiology Facilities.
Dr. Jesus Delgado Memorial Hospital (JDMH) - November 2002- June 2006
7 Kamuning Rd., Quezon City
Medical Technology Staff
● Conducted laboratory examinations and rotated through various departments, including
Clinical Microscopy, Hematology, Blood Banking, Clinical Chemistry, Microbiology,
Serology, and Reception Area.
● Managed the facilitation of laboratory results, ensuring effective coordination with
various departments for the timely release and communication of results.
● Conducted blood extraction and specimen collection.
● Preparing weekly and monthly summary reports.
EXAMINATIONS
American Medical Technology Licensure Exam (AMT)
Rating: 96%
Lic No. 167929
Licensure Examination for Medical Technologist
Rating: 83.10% Lic No-
July 2004
September 2002
Education:
Bachelor of Science in Medical Technology - Trinity University of Asia - 2002
- Graduated Cum Laude, Most Outstanding Intern, PASMETH Academic Excellence Award,
Loyalty Award
TRAININGS AND CERTIFICATIONS
● Premier Medical Billing Academy -July 2024
Short course in Medical Billing and AR Management
● HIPAA Certification - July 2024
● Freelance Academy
Short course in Virtual Assistant Social Media Management - March 2022
● Total Transcription Solution Incorporated (TTSI)
Short course in Medical Transcription
October 2005 - April 2006
SKILLS
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Medical Transcription/Scribe Proficiency
Social Media Management and Content Creation
Proficient in using tools such as Ring Central, Monday.com, GoHighLevel, Google
Workspace, Canva, Microsoft, Onetalk, iPlum, Ooma Office, and Spruce.
Expertise in navigating EHR systems including Kareo, Fusion RIS, TriMed, Practice
Fusion, Best Notes, TherapyNotes, AdvancedMD, IntakeQ/PracticeQ.
Knowledgeable in US Healthcare Insurance-related Tasks and end-to-end Revenue
Cycle Management
Team Management and Effective Collaboration
Exceptional Customer Service through Inbound/Outbound/Warm calling, Email, and
Chat Support
