Mirasol Ugmad

MIRASOL UGMAD Customer Service | Sales Representative | Appointment Setter | Dispatcher | Technical Support | Social Media Manager | Real Estate Agent | Inbound and Outbound caller Block 12, Lot 11 Tower Grotto, San Jose del Monte, Bulacan, 3023 Philippines - | - Professional Summary Motivated, adaptable, and results-driven professional with 8+ years of diverse experience in customer service, sales, technical support, appointment setting, and dispatch operations. Proven track record of delivering excellent client experiences, exceeding sales targets, and supporting high-performing teams across multiple industries. Adept in using modern CRMs and tools to manage leads, streamline operations, and boost efficiency. Seeking a dynamic role where I can contribute to organizational growth and client satisfaction. Core Competencies • Customer Relationship Management • Outbound & Inbound Sales • Cold Calling & Lead Generation • Appointment Scheduling & Dispatching • Technical Support (VoIP, App/IT Tools) • Real Estate Deal Sourcing • Social Media & Online Presence Management • Bookkeeping & Admin Support • Strong Communication & People Skills • CRM & SaaS Tools Mastery Professional Experience Versatile Ventures Solutions – Real Estate Agent Sept 2024 – Mar 2025 • Called and built relationships with investors in the DMV area, offering high-value property deals. • Generated and qualified leads, managed follow-ups, and negotiated deals. Heatwave Heating, Cooling, and Plumbing – Sales Representative & Dispatcher July 2024 – Sept 2024 • Handled cold calls and scheduled HVAC service appointments. • Dispatched technicians and ensured seamless customer coordination. Lend and Save – Outbound Sales Representative June 2024 – July 2024 • Reached out to potential clients for loan services, qualified leads, and maintained database records. Improve It Atlanta – Outbound Sales Representative April 2024 – June 2024 • Initiated cold calls for home improvement inspections (roofing and exterior services). • Scheduled appointments and assisted in campaign success. Binners – Sales Representative (Outbound) Feb 2024 – April 2024 • Sold bin rentals and waste removal services via outbound calling and CRM-based outreach. FixTman LLC – Sales Representative, Dispatcher & Appointment Setter May 2023 – Feb 2024 • Managed customer bookings for handyman services (TV mounting, furniture assembly, etc.). • Handled technician dispatch and upselling of services. Transcom Asia PH (Comcast Xfinity) – Account Manager May 2021 – May 2023 • Provided service and technical support for internet, home security, mobile, and cable services. • Focused on customer retention, upselling, and issue resolution. RingCentral – Technical Support Representative May 2020 – May 2021 • Delivered tech support for RingCentral app users (VoIP, IVR setup, call forwarding, etc.). Sutherland Global Services – Customer Service Representative April 2017 – May 2020 • Assisted customers with PayPal and NetSpend card services (disputes, activation, transfers). Education Kingston International College, Singapore Diploma in Hospitality and Management | 2024 Southern Technological Institute of the Philippines Bachelor of Secondary Education | 2015 – 2017 Tools & Platforms CRM & Communication: HubSpot, Salesforce, RingCentral, Avaya, Kixie, Einstein360, Workiz, CallTools Productivity & Scheduling: Google Calendar, Calendly, Zoom, MS Word/Excel, Notion, Monday.com Marketing & Web: Thumbtack, Yelp, Wordpress, Canva Finance & Operations: QuickBooks, Thermogrid AI & Tech: ChatGPT, Go High Level Key Skills & Strengths Sales Closing & Lead Qualification Real Estate Investment Knowledge Technical Troubleshooting Dispatch & Calendar Management Customer-Centered Communication Strong Emotional Intelligence Fast Learner & Tech-Savvy Adaptable, Reliable & Resourceful