Mirasol Santos

MIRASOL SANTOS US Real Estate Transaction Coordinator | C-Suite Executive Assistant | Property Management Assistant Versatile remote professional with extensive experience in multi-level and crossfunctional coordination and management. Highly organized and detail-oriented, with excellent communication and multitasking skills. A self-starter with a knack and passion for learning new technologies and virtual tools. Currently seeking to establish a longterm, remote-based role to leverage professional skills and add value to your business by being an asset to your team. Batangas, Philippines Strengths & Competencies C-Level Executive Assistance US Real Estate Transaction Coordination Property Management Social Media Marketing Customer Service Business Development Project Management Process Formulation & Improvement Training Management Graphic Design using Canva Video Editing Research & Content Creation Events & Travel Planning and Coordination Documentation, Transcription & Editing Core Skills & Qualities Highly organized Excellent verbal & written communication skills Technology savvy Multitasking ability Creatively driven Detail-oriented Efficient time management Proactive & Solution-oriented Discretion & Confidentiality Education MA in Urban & Regional Planning University of the Philippines completed 29 units of coursework AB Social Sciences Ateneo de Manila University - - Work Experience Real Estate Transaction Coordinator Freelance - Local Individual Cients May to October 2024 and June 2021 to January 2022 Facilitated the smooth and efficient transfer of real property ownership from sellers & donors to individual clients to include the following tasks, among others: Inspection of property condition, existing structures, and validation of property title authenticity from the proper authorities; Preparation of Deed of Sale, Donation, and other required documents; Secured required documents from the local civil registry, i.e., birth, death, marriage certificates, etc.; Computation of required taxes based on the zonal valuation of properties and fair market values; Transactions with government offices, i.e., Internal Revenue, Assessor’s Office, Treasurer’s Office, Land Registration Office, to secure necessary clearances and banks for payment of taxes and other required fees; and Secured new property title and updating of ownership records with Condominium Management and Homeowner's Association. US Real Estate Transaction Coordinator | Property Management Assistant | Executive Assistant to the President & CEO Welcome Home Real Estate & Property Management - Reno, NV, USA Remote Work - May 2022 to April 2024 Executive Assistant to the President & CEO: Provision of proactive executive support through strategic calendar management, corporate communications and public relations, client database management, travel, medical & dental arrangements for the President & CEO, project management, various procurement, general coordination with team members and stakeholders for timely identification and resolution of issues, among others; Preparation, review, and oversight of real estate agent contracts and commission disbursements; Coordination with State and local government agencies for business licensing, tax filings, and regulatory compliance; Liaise with legal counsel for management’s personal litigation matters; Management of corporate and personal insurance policies; and Client and partner relationship management. Scholarship Awardee Page 1 of 4 US Real Estate Transaction Coordinator: Undertook complete property sales management cycle to ensure timely execution and closure, including property listing, marketing, pre-closing activities, and post-closing procedures: Coordinate staging of property, photography, videography, and preparation of marketing collaterals for listing; Listing of properties with the Northern Nevada Regional Multiple Listing Services, social media, and implementation of targeted advertising campaigns using Facebook; Create engaging content to attract potential buyers; Manage the entire contract process for both buyers and sellers, including offer review or preparation, due diligence compliance, and coordination with agents, lenders, escrow, property inspection companies, and other relevant parties; Prepare regular market analysis reports for sellers and potential buyers; Prepare and organize all necessary documents on Transaction Desk including disclosures, title reports, closing instructions, etc.; Monitor transaction financials including deposits, EMD, and closing costs; Ensure timely compilation of contracts documents, distribution of final closing statements, and communication with clients for post-closing tasks and reminders; and Drafting of the company’s Sales Process Operations Manual. Property Management Assistant: Review of invoices from vendors ensuring accuracy and adherence to contract terms using AppFolio’s Smart Bill; Assist in the preparation of Disposition of Deposits for tenants upon contract termination, including review and documentation of “before and after” walk-through videos; Maintenance of Tenant and Homeowner Database on Home Insurance Coverage, and the timely communication for home warranty and insurance renewals; Review and documentation of inspection photos for appropriate maintenance requests; Onboarding of new tenants and closing out of old tenants from the AppFolio CRM; and Coordination and resolution of tenant issues with HOA. Customer Service Representative Homeaglow - Austin, Texas, USA Remote Work - February to April 2021 Assist customers and residential cleaners through the online platform and CRM regarding scheduling, billing, complaints and disputes to ensure quality user experience; Conduct of data analysis and developed detailed root-cause analysis for each problem and formulated process solutions; Reporting possible bugs/issues found in the website, CRM, customer and cleaner dashboards on the app; Conduct screening and background checks of cleaner applicants to determine suitability for target clients; Regulate cleaner status, i.e., active, inactive, suspended or terminated according to violations committed; and Conducting investigation of disputes between cleaners and residential clients according to payment and scope of work discrepancies. Project Development Officer Quezon City Planning & Development Office - Quezon City Government, Philippines July 2017 to December 2020 Formulation of integrated economic, social, physical and other development plans and policies; Conduct of studies, research and training programs necessary to evolve plans and programs for implementation; Monitoring and evaluation of different development programs, projects and activities; and Analysis and interpretation of planning data. Page 2 of 4 Claims Specialist JP Morgan & Chase Bank, NA - Phil. Global Service Center - Taguig City, Philippines February 2016 to June 2017 Undertook investigative tasks, preventive measures and claims decisions for North American clients with bank transactions that are identified as fraud-affected. Project Delivery Manager IT-Business Process Association Philippines - Bonifacio High Street, Taguig City, Philippines May 2012 to March 2015 IT-BPAP is the umbrella organization of the IT-BPO sector that is the main partner of the Philippine government (TESDA, DOSTSEI, ICTO & various local governments units) and multilateral agencies like the Asian Development Bank in implementing Talent Development projects under the PPP scheme. As manager for the Dept. of Science & Technology-funded project, key tasks included: Directing multiple initiatives such as: defining implementing structures; program management of activities; strategic and tactical planning activities; risk, issue, mitigation and dependency management. Managing overall internal and external stakeholder relationships. Coordinating program timelines with bottom-up tasks from teams to contribute to realistic progress checkpoints, milestones and integrated plan. Manage development and deployment of deliverables; develop and manage functions at all levels of the program (includes processes, tools, supporting resources). Control of all program activities for scheduling, estimating, forecasting, budgeting, monitoring and analyzing any costs. Project Coordinator & Business Development Manager Urban Integrated Consultants, Inc. - Quezon City, Philippines February 2011 to April 2012 Coordination of bidding activities for new projects with various procuring entity (public/government, private sector and international funding institutions); Formulation and review of competitive technical and financial project proposals; Sourcing of consultants and technical experts and assessment of their qualifications for specific projects; Partner relations management between the firm, local and international clients, and consultants / technical experts; Corporate communication and marketing strategies; Management of Business Development Database (consultants & experts, project portfolio, etc.); and Formulation, periodic review and assessment of BDG process improvement activities. Senior Training Executive ECC International Corporation - Makati City, Philippines February 2010 to October 2010 Managed the training delivery process for public, in-house and managed services trainings to include the following strategic tasks: Spearhead coordination with the retail team for public trainings, account managers for managed services and international offices for the implementation of training programs; Partner management for outsourced technical experts; Management of training costs and revenues; Work closely with the research and development team in the preliminary design and formulation of training needs analysis to further align the company’s competitive edge with specific client needs; Supervision of the Training Management & Administration’s day-to-day operations; Serves as a liaison/link with the major internal business units; and Facilitate discussion of training delivery process improvement among the retail team, managed services accounts and international offices. Page 3 of 4 Training & Program Coordinator National Engineering Center - University of the Philippines - Quezon City, Philippines October 2008 to January 2010 Over-all coordination and management of NEC-conducted training; Preparation of proposals and contracts for in-house training for clients and other partner institutions; Assisted the marketing division in conducting industry training needs analysis and identification of potential markets for specific engineering-related training courses; Conducted financial analysis of training costs and revenues; Assisted in sourcing of technical experts; and Packaging of training courses in close coordination with resource persons and technical experts. Economic Policy Reform & Advocacy Project Dept. of Economics, Ateneo de Manila University - Quezon City Philippines February 2007 to August 2008 Provision of administrative and technical support in the conduct of activities related to knowledge management, advocacy, research; Technical assistance to the Project Manager / Policy Development Specialist; Prepare detailed activity plans and resource / expense estimates necessary for budgeting and other purposes; Prepare weekly, monthly, quarterly, and annual reports for internal and external audiences, as needed; and Spearhead various aspects of events organizing (seminars, conferences and workshops). Inbound Customer Service Representative Sitel Philippines, Inc. - Quezon City, Philippines December 2005 to October 2006 Updating of customer records and account information; Resolved product or service problems by clarifying the customer's complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution; Recommended potential products or services to management by collecting customer information and analyzing customer needs; and Prepared product or service reports by collecting and analyzing customer information. Economic Development Specialist National Economic and Development Authority - Philippines October 1996 to November 2005 Provision of technical and direct administrative coordination in the conduct of activities in support of sectoral planning; plan and policy formulation; project development, evaluation and monitoring; and investment programming; Functional responsibilities included database management; regional development plan formulation; regional physical framework plan formulation and sectoral policy formulation. Virtual Tools Proficiency MS Office Applications 95% AppFolio 90% Google Workplace 93% Property Meld 80% Graphic Design Using Canva 90% Transaction Desk 90% Slack & Hubstaff 90% Video Editing 65% Facebook Advertising 85% Ring Central 95% Page 4 of 4