Mirasol Frondozo

Mirasol R. Frondozo Email:-Mobile:- Skype ID: ira.opg https://ph.linkedin.com/in/irafrondozo Experience Human Resource Specialist (Recruiter) at MicroSourcing June 2016 – January 2017 (7 months) Assists in hiring process by coordinating job posting on the website and job boards; * Reviewing/screening resumes * Performing telephone interviews * Sourcing candidates through LinkedIn and Careerbuilder, Zip Recruiter and Indeed.com * Monitor job applications in our website, Careerbuilder, Zip Recruiter and Indeed.com * Provides daily and monthly report and candidate feedback to the Regional HR Manager. Digital Assistant at Network Sunday (South Africa) Mar 2016 – Jun 2016 Providing top-level and complex assistance to high-level executives to help manage their everyday business operations. Duties and Responsibilities: *Managing the day-to-day operations. * Organizing and maintaining database contacts and activities. * Overseeing and scheduling meetings and appointments. * Monitoring and recording Social Media activities. * Inbox management. * Collaborating with internal team members. * Utilize different tools and software such as; Dropbox and Google Drive Basecamp and Hubspot Webmail and Gmail Skype, Team Viewer and Zoom for team communications Customer Service Representative (Chat and Email Support) (USA) Jan. 2015 – Jan 2016 *Provide excellent customer service skills to customers from different parts of the world. *Answer customer inquiries and complaints through chat and email. *Offers refund or product replacement after careful investigation of the situation and according to the company’s refund and replacement policy. *Offers up selling or discounts to customers to increase sales. *Provide training to the newly hires. *Provide support to the QA team. Recruitment Virtual Support Assistant at FooBooOnLine.com (Australia) Jul 2014 – Dec 2015 • Report directly to the Managing Partner assisting in all aspects of business management and recruiting functions. • Management of the nominated candidate management software including adding new clients, hiring managers, open positions, candidates and tracking interviews and placements. • Work around with the software or programs usage to the highest level of proficiency. • Create pipeline or roster reports as requested. • Create templates in Word or PDF as requested. • Manage and update social medial posts to include LinkedIn, Facebook, Twitter etc. • Responsible for job postings and/or updating positions to different job boards on a scheduled basis • Assist with sourcing passive candidates as requested. • Ensure all interview/employment documents such as resumes, interview notes, applications, NDAs, compensation information, etc. are saved in client database. • Assist with the movement of applicants through our client interview to hire process. • Additional duties or projects as assigned. • In-charge of the initial screening of candidates/applicants for any job openings within the company. • Assigned in scheduling and creating logins for the candidates’ to help facilitate their assessments. • Responsible for filling in the required number of candidates for a certain training class specified by the client. Virtual Administrative Assistant at Ing Travels (Singapore) Sep 2014 – Jan 2015 • General Data Entry • Update Wordpress with new pricing package and adding itineraries, hotels, regions, countries etc. • Use Basecamp for the list of tasks and communication with the team • Create Trip Reviews for Tripadvisor.com • Create Trip Request for Tripaholic • Utilized BlueHost for email communications • Online research • Basic data entry and administrative tasks • Used Dropbox in storing and uploading files Personal Assistant at Churchill Education (Australia) Oct 2012 – Jun 2014 • Manage calendar and set appointments for Skills Development Advisor • Maintain Clients information in our database (Infusionsoft) and making sure that proper process, status, tags and notes are applied. • Work closely with SDA to maintain awareness of areas dealing with and any issues that may need attention. • Respond to client’s inquiries via email if necessary • Send Enrolment Form, Action Plan and Invoice to clients and update their respective IS profile • Manage SDA’s Dashboard and Appointments on a daily basis • Send Catching Up, Feedback and Can we help with your Action Plan/Enrolment Form emails to respective clients • Save client’s evidence to T drive and How Now • Make sure sent evidences are readable and can be viewed by the SDA. • Monitor Agreements Folder and Hightail if colleagues assigned were on leave. • Other reasonable duties as required Virtual Administrative Assistant at My OutDesk (USA) Aug 2010 – Jun 2012 Companies worked with: Orlando Property Group, The David Burns Real Estate Group and The Marshall Group Posting listing/properties for sale in different websites (Craigslist, Postlets, Trulia, Realtor.com etc) Creating virtual shows. Post listings to blogsite Updating listing/property details to all sites (price reductions/closed or withdrawn) Managing listings in different website. Web research and data entry. Typing and converting files. Lead Source Tracking Bi-weekly inventory for ACT and PNC listings. Organize emails. Create flyers for new listings. Organize and update leads/referrals using database and import to a lead-managing site. Talent Acquisition Specialist at TeleTech July 2008 - September 2010 (2 years/2 months) - Provides global talent acquisition (recruitment) support to the United States, Canada, United Kingdom, Australia and the Philippines using Taleo recruitment tool. * Working at one of our sites involves providing front-line assistance such as customer service and technical support functions; or back-office work for TeleTech clients such as recruitment and other business support functionalities. * Provides recruitment support using www.Hirepoint.com. HirePoint.com is the recruiting website where we showcase open jobs at TeleTech. This is the site where candidates (applicants) can view job opportunities, create profile, upload their resume, and apply for jobs using the site. * Basically responsible for phone screening, interviewing and filtering qualified candidates for a particular posted position on the recruitment website (www.Hirepoint.com using Taleo products). * Qualify and/or disqualify applicants on the basis of set qualifications, requirements and background screening process and other minimum qualifications and set skills. * Support services include candidate online chat to answer inquiries of the candidates regarding pre-application, requirements, contacts and guiding applicants on how to apply to a certain position by providing accurate data and information pertinent to their inquiry. * Resume review, phone screens, and interview scheduling, exit surveys, reference checking and applicant tracking helpdesk support. Business Information Researcher at ePerformax May 2007 – June 2008 (1 year/1 month) * Delivering accurate information to our clients by verifying surveys and ensuring data integrity. * Monthly evaluation of management team. * Attend forum for Agent evaluation and employee relations. * Organize team activities on a monthly basis. Customer Service Representative at KGB (former INFO-NXX) March 2005 - January 2007 (1 year/11 months) * Ensure effective handling of inbound calls for US clients. * Provides directory assistance and enhanced services with the utmost customer satisfaction attitude. Languages English Filipino Skills & Expertise Recruiting Customer Service Interviews Human Resources Microsoft Office Data Entry Talent Acquisition Sourcing Microsoft Excel, Word and Power Point Applicant Tracking Systems Customer Relations Outlook Social Media Marketing Online Research Online Marketing CRM Dropbox and Google Drive SalesForce and Infusionsoft Skype, Team Viewer, Zoom Education Centro Escolar University - Manila B.S. Tourism 1997 - 2002 Activities and Societies: Association of Tourism Students St Anthony School High School graduate, 1987 – 1997 References available upon request.