Mirasol Escolano

Hi,

My name is Mirasol Escolano — a motivated, detail-oriented professional with 5 years of experience in the BPO healthcare industry. I’ve built a strong career supporting U.S. healthcare providers through benefits coverage verification, claims processing, and prior authorization intake. With hands-on experience in remote work, I consistently uphold HIPAA compliance while managing high-volume tasks with accuracy and care.

Throughout my career, I spent 3 years and 6 months at Sagility as a Customer Service Representative, assisting healthcare providers with patient benefits, coverage details, and claims information. I consistently delivered high-quality service, met performance metrics, and built strong rapport through active listening and clear communication. I also worked for 1 year and 7 months at Carelon Global Solutions, where I handled medication prior authorizations, coordinated with providers and pharmacies, and ensured all information was processed correctly and efficiently. In both companies, I earned recognition as a top performer—something that motivates me to always give my best.

Challenges such as handling irate callers strengthened my patience, empathy, and problem-solving skills. I learned to understand their frustration, guide them calmly, and resolve their concerns with professionalism.

I am now pursuing a Virtual Assistant role where I can bring my healthcare expertise, administrative skills, and strong work ethic to support clients and help their operations run smoothly. I am dedicated, reliable, and committed to delivering exceptional service.

Here to support you every step of the way—your partner in achieving success.

Try me, and I will not disappoint you.