Miranda Nana Ama Ossom

MIRANDA NANA AMA OSSOM Address: Box 34, Sunyani Email- Telephone number:- CORE COMPETENCE A humble, dedicated and a well-organized young lady with knowledge in administration, business analytics, sales, and Banking, who can work independently and/or group to ensure accuracy and results. CAREER OBJETIVE To obtain professional and personal development in any challenging career in an institution that promotes lifelong learning and provides exposure to new technologies and procedures. PROFESSIONAL EXPERIENCE GCB BANK PLC, SUNYANI REGIONAL OFFICE January 2020 -Present Business Analyst • Utilize Management Information System (MIS) and the Bank’s software application system(s) to monitor Branch and Zonal operational parameters/targets, progress and results and recommend remedial action(s) for implementation as appropriate. • Provide support across all Branches within the Zone to ensure that required reports are prepared and submitted within agreed timelines. • Collate data/information from all Branches within the Zone and generate composite reports to highlight variance analysis and/or performance ratios for monthly performance review meetings or at such intervals as required. • Provide administrative /executive assistance to the Regional Manager. • Perform any other duties to be assigned by the Regional Manager from time to time. • Cooperating with all departments, especially HR on staff matters. GCB BANK PLC, SUNYANI AREA OFFICE January 2017 -December 2019 Administrative Officer /Personal assistant to the Area Manager • Coordinating with Branches and Head office for solutions. • Scheduling appointments • Organize training for staff in the zone. • Booking of hotel accommodation for staff. • Attending to both internal and external customers. • Answering front desk phone calls. • Organize, manage, and keep office running. • Develop and maintain a filing system. GCB BANK PLC, NAVRONGO AND SUNYANI AREA OFFICE December 2013 to December 2016 Contract staff (Administrative officer, Teller, and back-office staff) • Receive deposits, pay cheques, liquidate, and issue PO’s or Gcb express. • Opening of account, SMS alerts, request for cheque books or atm. • Administrative duties GCB BANK PLC, TECHIMAN MARKET BRANCH October 2012 – October 2013 National Service • Counter services • Personal Banker LOKKO ’08, OSU February 2011– January 2012 Salesperson • Attending to customers for sale of t-shirts. • Input sales in the logbook for easy reconciliation. • Sell products to potential customers at the shop or during bazaars. URBAN BILINGUAL SCHOOL, ASHALEY BOTWE January –September 2007 Teacher • Prepare lesson notes. • Teach pupils math, English and social studies. EDUCATION University of Ghana, May 2012 Bachelor of Arts in History and Linguistics Combined Major: History and Linguistics Achimota Senior High, June 2006 WASSCE SKILLS • • • • • Proficiency in Microsoft Office (Word, Power Point and Excel). Understand Cyber security. Understand data analytics. Experience in multitasking effectively. Team player COURSES/TRAINING PROGRAMS 2023 Excel, KYC & AML, Sales – GCB Intuition 2022 Data analytics, Cyber security, and Excel- Coursera 2021 Procurement and Human relation skills – Coursera 2017 Graduate Entrant Training Program, GCB Training School 2016 Positive Attitude and Can do it Mind set, Eusbert Hotel Sunyani 2015 Loyal for Life Training, Service Quality Institute KEY ACHIEVEMENT Part of the Area office team that has achieved the following in 2023 financial year: • Reduced dormancy by 28% • Increased deposit by 25% (over 1,000,000). • Achieved our loan target (259,018,767) • NPL less than 2% (1.91) • PBT increased by 87% (136,947,354) VOLUNTARY WORK Volunteer to help deaf or people who are hard at hearing and have little or no education to learn how to communicate in sign language. INTERESTS/HOBBIES • Reading • Writing articles • Watching movies • Listening to music REFEENECES AVAILABLE ON REQUEST