Miranda Maposa

MIRANDA V MAPOSA w Phone: - w Email:-w LinkedIn SUMMARY Virtual Assistant with a robust background in Customer Support, Relationship Management and Data Analytics. Possessing the skills to proficiently handle administrative tasks, optimize operational efficiency, and foster business growth. Skilled in utilizing cutting-edge software and tools for data analysis, pattern recognition, and generating valuable insights. Demonstrated track record of effective communication, seamless collaboration with diverse teams, and prioritization for timely and precise project completion. SKILLS Administrative Support: Email management, Calendar Management, Scheduling meetings Customer Support: Phone, Email, Chat. Document Preparation: Presentations, Reports, SOP’s, FAQ’s Social Media Management: Content Creation, Scheduling, Audience Engagement. Google Suite: Sheets, Docs, Slides Collaboration Tools: Slack, Asana, Teams TECHNICAL SKILLS Languages: Python (Pandas, NumPy) Analytics: Excel (Pivot tables, VLOOKUP, XLOOKUP, SUMIFS/COUNTIFS) Database Management: SQL (Inner Join, Outer Join, Subqueries, Filtering) Statistical Methods: Descriptive and Inferential Statistics, Regression Modeling, Hypothesis Testing Data Visualization: Tableau, Matplotlib, Seaborn EXPERIENCE Data Analytics Fellow | Springboard | Remote May 2022- Present • Systematically deconstructed intricate business problems using the HDEIP framework to arrive at effective solutions. • Utilized SQL queries to extract valuable insights from relational databases and turn data into actionable outcomes. • Transformed sizable data sets into usable, comprehensive information using Excel, Python, and SQL. • Effectively communicated actionable insights to both technical and non-technical audiences with Tableau and PowerPoint presentations. Virtual Assistant | Freelance | Remote May 2016 - Present • Delivered exceptional support by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction through effective • • • communication channels. Managed a high volume of customer interactions, including emails, chats, and phone calls, while meeting service level agreements. Created and updated comprehensive documentation including Standard Operating Procedures (SOPs) and FAQs. Provided effective administrative support, including calendar management, appointment setting, data entry, and document management, to facilitate smooth operations. Client Relationship Manager | New York Life | Dallas, TX Sept 2006 – Sept 2015 • Established and sustained positive relationships with clients, ensuring their contentment and loyalty to the company. • Promptly and professionally addressed client inquiries and requests to deliver comprehensive insights on investment products. • Proactively identified and resolved client issues, while also actively seeking out opportunities to enhance client relationships and drive value. • Conducted routine client evaluations to evaluate satisfaction levels and pinpoint areas of potential enhancements. • Produced reports and other documents related to investments and key metrics to provide relevant and accurate information to stakeholders. EDUCATION Chadron State College | Bachelor of Science | Mathematics