Miranda Hann

Miranda Hann, MBA Professional Summary Strong customer-oriented professional with nearly 12 years of experience managing a variety of accounts in the IT industry. Adept in C-Suite relationship building and strategy development. Excelled in enhancing stakeholder satisfaction and driving revenue growth through strategic account management and contract negotiations. Skilled in team collaboration and proficient in various software programs, demonstrating a unique blend of empathetic customer orientation and decisive business planning. Previous experience in hospitality events and administration as well. Willing to travel both domestically and internationally as needed. -- Riverview, FL 33569 Bold Profile Skills  Proficient in variety of software programs – including Office, CRM's, Project Management, and more Professional Experience  Cross-Team Collaboration Cerner/Oracle Health - Lead Client Accountable Executive/CSM/CRM/SOM Remote 11/2012 - 09/2024  Built and maintained strategic client partnerships, from operations teams to CSuite  Completed entire sales cycle activities included, but not limited to, generating quotes, arranging demo activity, editing, contract negotiations and managed legal review processes  Managed implementation projects to ensure timely and efficient completion by working closely with internal teams regularly  Managed accounts for variety of solutions and professional services  Managed customer relations on ongoing basis to maximize customer retention and complete timely renewals  Prepared quarterly reporting to monitor and improve metrics (KPI’s) to ensure operational performance success  Planned and lead strategic road mapping sessions and quarterly business reviews both internally and externally  Served as escalation point for client stakeholders and internal teams  Managed invoicing, AR, cash collection and write-off processes  Sales & Forecasting Anasazi Software, Inc. - Marketing Assistant Phoenix, AZ 02/2011 - 11/2012        Strengthened brand identity with consistent messaging across various platforms Ensured quality and accuracy of marketing materials Enhanced customer engagement with compelling content Coordinated trade show presence Maximized event attendance Gathered customer feedback Streamlined communication between marketing and sales The Grand Hotel (Marriott Property) – Events Admin Point Clear, AL 05/2009 – 02/2011  Decision-Making  Strong Interpersonal Skills  C-Suite Relationship Building  Empathetic & Customer-Oriented  Account Management Experience  Passion for People  Contract Negotiation and Sales  Strategy/Roadmap Development & Planning  Eager and Fast Learner Education Columbia Southern University Orange Beach, AL Master's in Business Administration: Marketing University of South Alabama Mobile, AL Bachelor’s of Science in Business Administration Florida Real Estate Florida Real Estate License expected completion in/around August 2025