Miranda Hafeli

MIRANDA HAEFELI -|-DOB: January 19, 1984 | Nationality: Swiss Visa: B1B2 (expires 2021) PROFILE Positive and high-energy problem-solver, with a Degree in hotel management and 7 years experience in the demanding 24-hour world of ultra-luxury yachts and accustomed to interacting with high-profile individuals, organizing vacations, and supervising catering and housekeeping staffs for multiple yachts, guests, and events. Ability to simplify lives with invisible problem-solving and project management. Exceptional ability to mediate volatile situations, remaining 100% positive under pressure, tight timeframes, and last-minute requests – from international travel to unexpected guests and surprise events, added experience in media & fashion, sourcing and styling for shoots and writing copy for some well-known magazines. Event Planning Event Management Scheduling Guest Concierge Rooms Management Contractor Oversight Styling and writing copy Bartending / Wine Pairing Travel Arrangements Guest Services Hospitality Housekeeping Staff Hiring / Supervision Special Events Fine Dining / Silver Service Accounts / Bookkeeping / Expenses Childcare / Activities Planning Interior Maintenance Staff Training & Motivation EDUCATION CAPE PENINSULA UNIVERSITY: THE GRANGER BAY HOTEL SCHOOL AT CAPE TOWN – Hotel Management Degree CITYVARSITY SCHOOL OF MEDIA AND CREATIVE ARTS – Journalism Diploma INTERNATIONAL TEFL ACADEMY – English TEFL Certification ADDITIONAL TRAINING – Flower Arranging | Silver Service | Bartending | Wine Course Levels, I, II, III |Safety & Security | Food & Hygiene Level I & II Hot Stone Massage | Reflexology Certificate | Full Body Massage Trained | 500 Hour Hatha Yoga Certificate Standards of Training, Certification and Watchkeeping for Seafarers (STCW) ENG1 Seafarers Medical Certificate EXPERIENCE MOTOR YACHT CALYPSO | 60M AMELS Chief Stewardess |- | Worldwide § Took over all interior operations of 60-meter yacht while in Florida and planned all food, purchasing, scheduling, and logistics for transition to Caribbean § Coordinated and provided oversight for interior contractors during refit, repairs, and renovation before departing from shipyard in Fort Lauderdale § Manage 5-person interior team serving owners and guests § Plan schedules and calendars and aid in coordinating international travel arrangements as needed MOTOR YACHT VICKY | 60M Baglietto Chief Stewardess; promoted to Purser |- | Miami / Atlantic Crossing / Monaco § Trained and supervised staff of four providing all interior service on 60-meter yacht. Organized the interior for an Atlantic crossing plus planned and managed events including boat show and two guest trips around Monaco and the South of France MIRANDA HAEFELI § § § Page 2 Provided training to junior staff and created, organized and maintained handbook for housekeeping, maintenance, décor, events, uniform orders, inventory, and service standards Handled bookkeeping / basic accounting, organized and assembled crew paperwork, discharge books etc. managed contractors for renovations and repairs Planned and managed events and special requests, theme décor, logistics, menu coordination MOTOR YACHT ALDABRA | 51M Codecasa Chief Stewardess |- | Singapore/Bali/Maldives/Australia/Florida § Planned and managed interior staff of 51-meter yacht for events including boat show and guest trips to Bali and the Maldives, including preparation and taking watch during Atlantic crossing § Managed rooms service, catering, wine lists, floral arrangements, assisting in wine and table service, provisioning with chef, interior maintenance & cleaning, and guest concierge services § Headed creative table settings, centerpieces, and communicating with Chef on meals, special instructions, and diet considerations; coordinated seasonal purchasing of new inventory and supplies – from cleaning to bed and table linens, guest amenities, liquor and wine cellar stock § Developed training manuals, processes, screened resumes, and trained new crew, trained, managed, delegated, and supervised 2nd Stewardess in operations and service § Played key role in preparation of yacht for showing and sale and seamless process of packing, shipping, and logistics of furnishings / contents MOTOR YACHT LARISA | 57M FEADSHIP Chief Stewardess; promoted from 2nd Stewardess |- | Mediterranean & Norway § Promoted within one year based on contributions during new construction – purchasing of equipment, supplies, hiring, inventory setup and organization systems § In similar role to above, recruited and trained junior staff and created handbook § Other responsibilities: catering, wine service, silver service, maintaining the interior, planning and managing events, accounts, housekeeping, and guest services § Developed and managed inventory lists, purchasing of new inventory and supplies, including cleaning supplies, guest amenities, beverages, beer, wine, liquor and miscellaneous items § Provided full laundry and linen service including pressing and handling delicate fabrics including silks § Light cooking and provisioning for crew when Chef was on leave MOTOR YACHT IDYLLWILD | 47M Benetti 2nd Stewardess |- | Caribbean/Puerto Rico § Served as part of integrated team of 3 on 47-meter yacht, in housekeeping, turn ups/downs, laundry and linen service, meal services, and guest concierge / guest service requests, as well as childcare, children activities, and entertainment § Additionally worked in owner’s residences and vacation homes for parties / onsite events and special projects § Communicated with Chef and galley staff on catering and special serving instructions § Served as Chef for crew during Chef vacations Logistics & Transport Planning for Lufthansa (promoted from small aircraft to 747s) - Writer, Styling & sourcing on decor / fashion photo shoots for O Magazine, Marie Claire Home, and Real Simple -