Miracle Solomon

I am a results-driven Customer Experience and Client Success professional with over 7 years of experience supporting fintech, banking, education, and technology organizations. I specialize in customer service operations, debt collections, virtual assistance, telemarketing, and sales development, helping businesses improve customer satisfaction, recover revenue, and drive growth.

Throughout my career, I have:

• Managed 100+ daily customer interactions across email, chat, phone, and social media while consistently meeting SLAs

• Maintained 95%+ customer satisfaction by resolving escalations with empathy and structured problem-solving

• Handled non-performing loan (NPL) accounts and high-risk customers, negotiating repayment solutions that improved recovery rates and retention

• Identified upsell and cross-sell opportunities through strategic customer conversations

• Led QA and support teams to improve service quality and operational efficiency

My background in microfinance and fintech has strengthened my expertise in debt recovery, risk account management, CRM documentation, and compliance handling. I am comfortable working with tools such as Salesforce, Zendesk, Freshdesk, and Zoho, and I adapt quickly to new systems.

As a Virtual Assistant and Sales Development Representative, I bring strong communication skills, lead qualification experience, follow-up management, appointment setting, and customer relationship building. I am highly organized, proactive, and committed to delivering measurable results.

If you are looking for a dependable remote professional who can improve customer retention, recover outstanding payments, generate leads, and represent your brand with professionalism, I am ready to add value to your team.

Let’s build long-term customer relationships and grow your business together.