Miracle Samson

Your customers can only experience immense satisfaction if they receive empathetic customer support from a trained customer service agent. I am Miracle Samson, a customer service representative with over 4 years of solid experience in providing empathetic customer support to customers, and customer retention. Please click on this cover photo to view some of my work samples in the next slides. My Skills and Services Below E-commerce Support. Customer Care. Customer Feedback Documentation. Team Management. Customer Relationship Management. Customer Service. Complaint Management. Email Support. Inbound Inquiry. Product Onboarding. Online Chat Support. Troubleshooting. Customer Engagement. Order Processing. Call Center Management. Payment Processing. Order tracking. Call Logging. Phone Support. Active Listening. The Next Slides Contain My Work Samples Assigning a Customer’s Ticket Creation Task To a Team Member via Trello Creating a Customer’s Ticket On Freshdesk Creating an Online Chat Support Welcome Message On Intercom Logging a Customer’s Call/Complaint on HubSpot Assigning a Customer’s Ticket Creation Task To a Team Member via Trello Responding to a Customer’s Complaint via Email on HubSpot Creating a Customer’s Ticket On HubSpot Creating a Customer’s Ticket On HubSpot Below are the CRM Tools I Use Intercom Trello Freshdesk Slack Zendesk Google Workspace HubSpot