Miracle Samson

I have been representing brands for 4+ years as a virtual and onsite customer service representative, and in these years, I have changed the bad narratives of “rude” customer service to “empathetic” customer service, which greatly improved customer satisfaction and retention rates in these companies.

I have strong expertise in customer relationship management, customer satisfaction, customer retention, customer loyalty management, active listening, complaint management, problem resolution, and order tracking, among many other customer service skills and services.

Working with me will not only establish a solid customer relationship between your brand and customers, but it will also help to increase the rate of customer satisfaction in your company through the use of product knowledge, active listening, effective communication, problem resolution, professionalism, follow-up, and continuous customer support.

The Software I Use: 📌Freshdesk 📌Trello 📌Intercom 📌HubSpot 📌Google Workspace 📌Zendesk 📌Slack 📌Microsoft Office 📌Zoho CRM

My Outstanding Skills and Services 👇

📌Customer Onboarding.

📌Phone Support.

📌Inbound Inquiry.

📌Problem Resolution.

📌Order Tracking.

📌Active Listening.

📌Telephone.

📌Payment Processing.

📌Customer Retention.

📌Customer Loyalty Management.

📌Customer care.

📌Complaint Management.

📌Online Chat Support.

📌Call Logging/Report.

📌Email Support.

📌Product Onboarding.

📌Customer Service.

📌Order Processing.

📌Customer Relationship Management.

📌Troubleshooting.

📌Customer Satisfaction.

The number of loyal customers in your clientele can greatly increase with me on your team. To reach out to me, simply send a message and I'll be right there 😊