Miracle Nnajiofor

 MIRACLE NNAJIOFOR 🌐 LinkedIn: www.linkedin.com/in/miracle-nnajiofor Administrative Support | Customer Support Specialist | Project Coordinator PROFILE Highly dependable and proactive individual with strong experience in administrative support, project coordination, and customer service. Skilled at managing daily business operations, handling customer queries, organizing team workflows, and supporting executives, all with minimal supervision. I’ve worked across tech, media, and production industries, consistently delivering results through clear communication, organized systems, and a problem-solving mindset. I am process-driven, detail-oriented, and committed to maintaining smooth operations and great customer relationships in fast-paced remote environments. SKILLS HIGHLIGHT • Office Administration • Customer Support (Email, Chat, CRM Tools) • Executive & Team Support • Project Coordination (Agile/Scrum) • Task & Calendar Management • Workflow Optimization • Issue Resolution & Client Engagement • Tools: Google Workspace, Microsoft Office, HubSpot, Zoho, Jira, Asana, Canva PROFESSIONAL EXPERIENCE WBTECS (Software Company) – Remote Project Manager / Assistant Executive Admin Mar 2025 –August 2025 • Supported executive operations remotely, managing team calendars, reports, and internal communication. • Organized and facilitated virtual meetings, including daily standups, reviews, and retrospectives. • Maintained accurate documentation: meeting minutes, project dashboards, status reports. • Helped manage development workflows using tools like Jira and Asana. • Collaborated directly with stakeholders and customers to clarify requirements and provide updates. Nuel Craftmanship (Production Company) – Remote Project Manager / Business Manager Jan 2023 – Present • Supported business operations, driving customer engagement and repeat sales. • Responded to customer inquiries, provided updates, and resolved concerns effectively. • Developed business strategies that led to higher revenue and customer satisfaction. • Managed online orders, communications, and fulfillment tracking. • Coordinated remote team activities, ensuring smooth workflow and delivery. Sundos Communication Media House – Hybrid (Remote + On-Site) Assistant Business Manager / Project Manager Feb 2023 – Feb 2025 • Assisted in day-to-day admin tasks, including client scheduling, file management, and internal coordination. • Handled client communication and feedback with a focus on customer satisfaction. • Edited and delivered client media (photos, videos) while tracking project timelines. • Sourced new business opportunities and followed through to convert leads into clients. EDUCATION Bachelor of Business Administration April 2021 – August 2024 CERTIFICATIONS • Project Management Essentials 2022 • Human Resource Management 2023 • Quality Assurance & Quality Control 2023 • Customer Service Management 2024 AVAILABILITY Currently open to administrative support and customer service roles.