Miracle Mkpandiok

MIRACLE MKPANDIOK Uyo, Nigeria- –-Linkedin Legal services//Virtual Assistance/Customer Support PROFESSIONAL SUMMARY Dynamic and result-oriented Legal Practitioner and Virtual Assistant extraordinaire, driving results and delivering exceptional service for 12 years in fast-paced environments. Demonstrated ability to resolve complex cases, exceeding expectations, and fostering unwavering loyalty. A master relationship-builder, adept at tailoring solutions to meet the unique needs of entrepreneurs and businesses, ensuring success. Leveraging communication, meticulous attention to detail, and innovative problem-solving skills to propel companies forward. Proficient in CRM tools, Microsoft Office Suite, Google Suite, and administrative support functions, ensuring seamless virtual assistance and unparalleled support. RELEVANT SKILLS Legal Services • Good at Contract, Power of Attorneys, Tenancy Agreements and Will drafting. • Conducts Clients interview and briefing. • Offers legal consultation and advice to Clients. • Communicates with clients through phone, email, Whatsapp and SMS • Ensures prompt release of clients from detention. • Advocates the protection of Clients’ Fundamental Rights. • Manages Clients’ estate, cases and case files. • Prepares Court processes. • Conducts legal research. • Acts as correspondent for Law Firms and Lawyers. • Virtually assists Law Firms and Lawyers. Virtual Assistance/ Customer Support • Good working knowledge of Communication and Customer Relationship Management tools: Zoom, Loom, Whatsapp, Slack, Click-up, Monday.com, Trello, HubSpot, Zendesk, Freshdesk, Monday.com, etc. • Virtually assists Entrepreneurs and businesses. • Knowledgeable in Email Management, Google Suite, Microsoft Office. • Generates leads utilizing Lead Generation tools: Findthatlead, Apollo, Email Hunter, Lead Scraper, InstantContact etc. • Proficient in Appointment Scheduling using Calendly, Bookafy, Doodle, SimplyBookMe, YouCanBookMe) • Tracks time with Time Management tools: Clockify,Time Doctor etc. • Maintains a detailed calendar to coordinate schedules, tasks, and appointments, with a view of time-zone differences, and sends prompts and reminders. • Possesses good research, writing, editing and proofreading skills. • Communicates effectively with Client, bridging communication gap. • Supports Clients/Customers by listening to concerns and proffering timely solution. • Exhibits great understanding that Customers are crucial in driving business growth and sustainability. • Ensures Customer happiness and satisfaction. • Handles Clients’/ Customers’ information with high level of confidentiality. • Pays great attention to details. WORK HISTORY 08/2018 till present Solicitor & Advocate Law Partners & Associates 02/2017 to 08/2018 Solicitor & Advocate Precious Deborah Etuk & Associates 11/2012 to 02/2017 Solictor & Advocate Toyomfon Chambers - NYSC Counsel Iguh & Co. 2011 Nigerian Law School Extern Wole Olanipekun & Co. 2011 Nigerian Law School Extern High Court 4, Cross River State EDUCATION Master of Laws (LL.M) University of Uyo B.L Nigerian Law School LL.B University of Calabar TRAINING AND CERTIFICATIONS Digitalwitch Support Community • In-demand IT Skills Afrihub • Mandatory Universal IT Training Coursera • Technical Support Fundamentals (In view) Alison • Copy-editing and Proofreading (In view) Other Training • C.V Revamp and Linkedin Optimization