Miracle Manjor
Executive Virtual Assistant | Administrative Support
Professional Summary
Detail oriented Administrative and customer support professional with 5 years of hands-on
experience resolving customer issues across email, chat, and phone channels. Skilled in
order management, real-time problem-solving, CRM tools, and ensuring customer
satisfaction. Known for balancing efficiency with a personal touch, improving response
times, and retaining customers through thoughtful communication and issue resolution.
Core Competencies
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Administrative support
Email Communication
Customer Relationship Management
Live Chat & Phone Support
Ticket Management
Communication
Process Documentation
Multichannel Support (Email, Chat)
Workflow & Time Management
● Professional Experience
Virtual Assistant
BHC United Kingdom 2026
● Supported daily operations through administrative support and task management,
improving workflow and reducing delays.
● Organized files and maintained records using Google Workspace (Docs, Sheets,
Drive) for easy access and tracking.
● Performed accurate data entry and web research to support business operations and
decision-making.
● Handled email management and client communication, responding promptly and
maintaining professional correspondence.
● Managed calendar scheduling and appointment coordination, ensuring efficient time
management and no conflict.
Virtual Assistant Research/Data Entry
upwork April - August 2025
● Conducted detailed web research to gather relevant information for business
insights and reporting.
● Organized and managed datasets using Google Sheets and Excel, enabling easy
tracking and analysis
● Cleaned, verified, and updated data to ensure data accuracy and consistency
● Performed high volume data entry with accuracy, maintaining organized and
up-to-date records
Customer Support Representative
McRuk Holdings Feb 2024 – Jan 2025
● Reduced delivery delays by 90% by collaborating directly with suppliers to meet
timelines.
● Improved customer satisfaction to 95% in Q2 2024 by customizing responses
instead of using templates.
● Logged all support interactions with clear notes to aid internal tracking and
reporting.
● Built a project tracking system that cut client-side delays by 80% and streamlined
issue monitoring.
Technical Skills
CRM Tools: HubSpot, Intercom
Productivity Tools: Asana, Google Workspace, Microsoft Office
Support Channels: Live Chat, Email Support, Phone Support
Ticketing Systems
Communication Tools: Microsoft Teams, Slack, Google Meet
Education
BSc, Computer Science
Rivers State University
