Miracle Kalu

MIRACLE KALU Sales | Customer Success Abuja, Nigeria Professional Summary Results-driven Sales and Customer Success Professional with over four years of experience in remote B2B and B2C roles. Skilled in lead generation, client retention, and personalized support, with a proven track record of exceeding targets and maintaining long-term customer relationships. Highly adaptable, persuasive, and tech-savvy, leveraging CRM tools to enhance efficiency and customer experience. Seeking a remote Sales or Customer Success role where I can help businesses grow through strategic communication and relationship-driven sales. Professional Experience 1. Sales & CRM Specialist – Remote MilleNext Group, USA (Jun 2024 – Jul 2025). • Managed CRM data, qualified inbound and outbound leads, and supported marketing initiatives that boosted campaign efficiency by 25%. • Managed the full sales cycle from initial inquiry to closing the deal. • Collaborated with cross-functional teams to align outreach strategies and enhance lead nurturing. • Maintained up-to-date knowledge of products, promotions, and market trends to provide informed service. • Streamlined communication workflows and implemented personalized follow-ups that improved response rates. 2. Sales Development Representative – Remote Specialty Life Insurance, Canada (Jan 2023 – May 2024) • Consistently exceeded monthly sales targets by converting high-quality leads through strategic cold calling and rapport building. • Conducted high-volume cold calls and follow-ups to qualify potential insurance clients based on their eligibility and needs. • Delivered accurate product information, addressed client inquiries, and resolved objections to improve lead-to-appointment conversion. • Ranked among the Top 10 Sales Agents for performance and client satisfaction. • Maintained a 90% client retention rate by delivering proactive, solution-based support and onboarding assistance. 3. B2B Sales Associate & Appointment Setter – Remote Hunter Performance, USA (Feb 2022 – Dec 2022). • Made over 600 cold calls weekly to businesses, generating high-value leads and scheduling sales meetings. • Qualified prospects and supported product demonstrations to improve conversion rates. • Exceeded sales quotas by 15% quarter-over-quarter through personalized client outreach and needs-based selling. • Utilized Salesforce and HubSpot to manage the full sales pipeline, track conversion metrics, and log communications. • Collaborated with marketing to optimize email and call scripts, contributing to a 20% increase in team-wide lead conversions. 4. Sales Development Representative – Remote Rent to Own, USA (Jan 2021 – Dec 2021) • Handled inbound and outbound inquiries to promote rent-to-own property listings across various states. • Educated potential customers on product benefits, usage, and the registration process to boost platform engagement. • Assisted in managing customer accounts, ensuring satisfaction and timely followups. • Maintained customer records and updates in CRM, contributing to consistent data integrity and reporting. • Collaborated with team leads to optimize pitch approaches and client communication. Education Bachelor of Science (B.Sc.), Computer Science University of Nigeria, Nsukka – Enugu State. Certifications • Certified Inside Sales Professional (CISP) – AA-ISP • HubSpot Sales Software Certification – HubSpot Academy • Sales Leadership & Coaching Certification – Coursera • CRM for Sales Professionals (Salesforce & HubSpot) – LinkedIn Learning • Customer Success Management Fundamentals – Success Hacker • Transformational Leadership – COPMISOL • Leadership & Team Building – Joshua Leadership Project Key Achievements • Ranked among Top 10 Sales Agents at Specialty Life Insurance (2023). • Improved lead-to-appointment conversion rate by 30%. • Contributed to 25% boost in campaign performance through data-driven outreach strategies. • Maintained over 90% client satisfaction and retention rate through consistent follow-ups and problem resolution. Core Competencies • Sales & Business Development: Cold Calling, Appointment Setting, Lead Qualification, Consultative Selling, Client Retention. • Communication & Collaboration: Verbal and Written Communication, Emotional Intelligence, Active Listening, Cross-Team Collaboration. • Technology & Tools: Salesforce, HubSpot, Zendesk, VoIP, Calendly, Microsoft Office Suite, Google Suite. • Problem Solving: Troubleshooting, Data-Driven Decision Making, Customer Issue Resolution. • Time Management: Task Prioritization, Project Management, Multitasking. • CRM Tools: Salesforce, HubSpot, Chase Dialer, Samwiz, ClickUp. • Productivity Tools: Microsoft Excel, Word, PowerPoint, Google Workspace. • Customer Engagement Tools: Zendesk, VoIP, Calendly, VCI Dialer, Discord. Interests • Reading (Business Strategy and Self-Growth Books) • Public Speaking & Writing • Interpersonal Relationships & Networking • Physical Fitness, Music & Entertainment