Miracle Kalu

MIRACLE KALU -- Sales Representative | Customer Support Abuja, Nigeria SUMMARY Experienced B2B Sales Representative with over 4 years of expertise in cold calling, lead conversion, and client management in remote settings. Known for consistently exceeding sales targets, building strong client relationships, and driving business growth. Passionate about leveraging technology to deliver tailored solutions and improve customer experiences. Seeking to bring my skills in outbound sales, cross -team collaboration, and CRM management to a dynamic team. KEY ACHIEVEMENTS Achieved a 30% lead conversion rate through high-impact cold calling, directly contributing to company revenue growth. Consistently exceeded sales targets by 15% at Hunters Performance and Rent 2 Own Partnered with sales and marketing teams to optimize outreach strategies, resulting in a 20% improvement in lead conversion rates across teams. Maintained a 90% client retention rate through attentive follow-up and proactive problem solving, fostering long-term business relationships. PROFESSIONAL EXPERIENCE Real Estate Administrative Assistant/Appointment Setter FL Realty | December 2023- January 2025 Processed and managed client listing agreements, ensuring accuracy and compliance. Maintained and updated MLS listings using Bright MLS and RPR, ensuring timely and accurate submissions. Handled incoming calls from clients and prospects, addressing inquiries and providing exceptional customer service. Conducted data extraction from MLS to gather property details, owner names, and contact information for outreach. Managed lead tracking and organization within Sierra CRM, ensuring efficient follow-ups. Scheduled appointments and meetings using Calendly and Google Workspace. Created and maintained buyer and seller agreements, ensuring proper documentation and record-keeping. Generated sellers reports and property reports to provide insights for sales and marketing efforts. Utilized tools such as Google Voice, LastPass, and dialers to streamline operations and enhance efficiency. B2B Sales Representative/Appointment Setter Hunter Performance | June 2022- November 2023 Conducted over 600 cold calls weekly, working Monday through Saturday, achieving a consistent lead conversion rate exceeding 30%. Used CRM software to track all stages of the sales cycle, ensuring accurate record-keeping and follow-up for high conversion rates. Exceeded quarterly and annual sales targets by 15%, ranking within the top-performing sales representatives in the team. Secured up to 7 new business clients weekly by aligning sales strategies with client needs and emphasizing product value. Partnered with sales and marketing to refine outreach and communication strategies, boosting overall team conversion rates by 20%. Ensured a 90% client retention rate through regular follow-up and proactive problem-solving, leading to strong client satisfaction. Sales Support Representative (Part-time) Rent to Own | July 2021- April 2022 Conducted inbound and outbound calls to engage with potential customers interested in our rent-to-own homes. Effectively communicated the benefits and features of our properties to generate interest and drive conversions. Guided potential customers through the registration process on our listings site, ensuring they had the necessary access to view the houses available in their state. Provided exceptional customer service by addressing inquiries, resolving concerns, and assisting customers throughout registration. Maintained accurate and up-to-date records of customer interactions, registrations, and conversions in our CRM system. EDUCATION University of Nigeria, Nsukka. Bachelor of Science in Computer Science. KEY SKILLS Sales & Business Development: Cold Calling, Appointment Setting, Lead Qualification, Consultative Selling, Client Retention Communication & Collaboration: Verbal and Written Communication, Emotional Intelligence, Active Listening, Cross-Team Collaboration Technology & Tools: Salesforce, HubSpot, Zendesk, VoIP, Calendly, Microsoft Office Suite, Google Suite Problem Solving: Troubleshooting, Data-Driven Decision Making, Customer Issue Resolution Time Management: Task Prioritization, Project Management, Multitasking TECHNICAL SKILLS CRM Tools: Salesforce, HubSpot, Chase Dialer, Samwiz. Productivity Tools: Microsoft Excel, Word, PowerPoint, Google Workspace Customer Engagement Tools: Zendesk, VoIP, Calendly, VCI Dialer, Discord INTEREST Reading (Business Strategy and Self-Growth Books) Public Speaking & Networking Fitness and Entertainment